Trainer
1 week ago
**Trainer - Johannesburg, South Africa Office**
**About Us**:
Quantanite is a challenger in the business process outsourcing (BPO) and customer experience (CX) world. We are focused on building the best possible global team to service the fast-growing internet and VC-backed companies space. Currently we are 1,500 professionals globally with our head office in London.
We’re different from other BPO providers because we care about our clients' business. We listen properly, share ideas, and work in partnership with them. We help our clients strike the right balance between emerging technologies and human talent to achieve instant improvements and sustainable growth in an evolving digital age.
**Our Solutions**:
- Front Office BPO services - multi channel customer service solutions
- Back Office BPO services - providing a highly skilled workforce with industry expertise
- RPA Managed Services - which provide support, maintenance and monitoring to ensure your RPA solution is working efficiently 24/7
- Data labelling and annotation - experts who understand the needs and requirements
- Sales Enablement - customised data, bespoke targeted leads and online research
**Role Overview**:
The position is based in Johannesburg, South Africa, working with international Clients and Quantanite employees across all levels within the organisation.
- Minimum of 3 years experience as a Facilitator
- Accredited Outcomes-based Assessor and Moderator
- Excellent organizational skills and ability to analyse data for better decision-making
- A team player and excellent in communication across all levels of the organisation
- Develop pro-active relationships with other teams and managers across the organisation
- Business Report writing skills
- ODETDP Qualification (SETA Accredited)
- Ability to work flexible working hours
- Previous BPO call centre working experience is an added advantage
- Adequate knowledge of learner management systems/ e-learning
- Learning content design and development
- Stakeholder engagement and business partnering
**Main Responsibilities include but not limited to**:
- Identify learning needs in line with business requirements and review on an ongoing basis
- Facilitate outcomes-based training
- Develop and implement learning interventions as agreed by business and senior management
- Plan and Coordinate all training interventions
- Gather feedback from the client and all stakeholders after each training session
- Research and recommend new training methods
- Conduct pre and post-training assessments for delegates
- Design and develop learning content
- Establish and maintain learner records after each intervention
- Compile and submit post-training reports for internal and external training conducted
- Conduct evaluation of the impact of training and advise on corrective measures
- Research relevant resources for learning in order to deliver training aligned to business and client needs
- Perform Training Administrative Activities
- Create and communicate learning schedules in consultation with relevant stakeholders
- Stay abreast of new developments and trends within the learning and development industry
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