Technical Specialist

2 weeks ago

Johannesburg, South Africa PPS Recruitment Full time

**Job Advert Summary**:
**Minimum Requirements**:
**Education**:

- A 3-year tertiary qualification (NQF6 or above) related field of Business Processes, Administration or Analysis will be advantages.

**Experience**:

- 4+ years Technical Business Experience.
- 3+ working experience in a back-office environment is a clear advantage.
- 3-5 years’ experience within a financial services environment, preferably in the Insurance Industry advantage.

**Knowledge and Skills**:

- MS Access and SQL experience/skills.
- A good business acumen.
- Knowledge of Financial institutions (advantageous).

**Competencies**:

- Drive Personal and Team Accountability.
- Willing to share knowledge and give expert opinion, and discuss recommendations.
- Competent writing and communication skills, to present/ communicate/ report on consolidated information.
- Proactive problem solving in pressure situations.
- Problem solving.
- Proactive thinking.
- Results Driven.
- Attention to detail.

**Duties and Responsibilities**:
**Key Responsibilities**:

- Review and Document of existing ‘As-Is’ business processes and Participation in the design of ‘To-Be” business processes.
- Develop and Test using comprehensive UAT test packs, for unit and systems testing.
- Post Implementation Support and Effectiveness tracking of internal process administration including using indicators as Surveys, Quality control as well as delivery of user training for a specific process or system change.
- Compiling databases and analysing data.
- Drive projects to improve contact data and self
- service functions.
- Analyse Business needs and draft and prioritise Business Requirements for IT systems and business processes.
- Processing work in Administration queues.

**Other duties**:

- To execute policies and procedures related to service delivery in Operations and between other areas.
- Development of user training material/awareness’s.
- Identify process and procedure improvements and make recommendations to streamline and simplify processes.
- Escalate systems failures to the appropriate support team for the team to stay productive.
- Agree duties with team members to achieve operational targets including prioritization and work schedules.

**Stakeholder management**:

- Provide support to the broader Life Operations teams.
- Establish, maintain, and build relationships with key stakeholders.

**Maintain Product Expertise**:

- To assess the procedures and system functionality, a Technical Specialist must be an expert in the products offered by PPS. This requires one to take the initiative to master every feature and benefit of each product.

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