Team Manager

2 weeks ago

Cape Town, South Africa Sigma Connected Group Full time

We are looking for a professional, high-performance individual with exceptional leadership, negotiation and client liaison skills, to be responsible for managing and leading a team of agents.

**REQUIREMENTS**:

- Matric/Grade 12 Certificate
- Minimum of 2 year recent Team Management experience in a contact centre (BPO environment advantageous)
- Clear credit and criminal record
- Must be available to work rotational shifts, weekends and public holidays
- Expert skills in the use of Microsoft Office products, particularly Excel
- Effective communication skills (verbal, written and presentation)

**COMPETENCIES REQUIRED**:

- Excellent Communication Skills, particularly good written English essential
- Proven Leadership Skills
- Strong Collections orientation
- Planning and organising
- Building and maintaining relationships
- Ability to mentor and develop a team for high performance
- Manage successful performance
- Conceptual thinking
- Ability to persuade and influence
- Proven ability to cope with pressure and setbacks
- Strong drive and perseverance
- Attention to detail

**KNOWLEDGE/EXPERIENCE**:

- Previous experience within a similar role

**KEY RESPONSIBILITIES**:

- Follow up on attendance
- Agree on set goals with team members covering performance, quality and development areas
- Focus on career and skills development of team members
- Resolve people-related problems e.g. conflict of interest, absenteeism and disciplinary matters
- Drive the achievement of targets
- Manage and maintain focused and highly motivated team members
- Coach and develop the team into a high-performance culture
- Manage staffing needs, productivity and quality
- Manage Employees by ensuring continuous communication, feedback, motivation and Company Behaviours are being lived
- Accurate Reporting
- Ensure company policies and procedures are communicated to the team
- Ensure that daily/monthly Collections targets are met

**About Sigma, part of the Digicall Group**

Our business revolves around Business Process Outsourcing - we help run businesses more effectively and efficiently by taking responsibility for various processes.

At Sigma, we believe in serving people and changing lives. Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you. Our business is to be there for your business when it matters most.

Sigma is part of the Digicall Group which is a preferred service partner providing a range of services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management, and tailor-made bespoke solutions meet customer demands in a responsible, cost-effective, and sustainable way.

**Mission Statement**:
Our new mission is To improve everything Always We’ll do this by living our values

**Core Values**:
**Sigma has created four Core Values that the business and all employees stand by, they help drive our behaviours and what our brand stands for.**
- **#Always Learning**_ **- **because the more we learn the more we achieve
- **#Always Adapting**_ **-** because flexibility creates opportunity
- **#Always Together**_ **-** because we are part of our community, not apart from our community
- **#Always Better**_ **- **because we do more

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Team Manager: 2 years (preferred)

Application Deadline: 2023/02/08

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