German Technical Support Representative
1 week ago
**Why Kyndryl**
Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.
**Your Role and Responsibilities**
- To provide technical support to customer regarding their IT environment - Applications, Hardware, Software, Network and Services in German language.
- To analyze and solve them depending on the priority, within set time frames and according to agreed service level agreement (SLA).
- To forward highly complex contacts to the appropriate second level support team.
- Takes ownership for and closes loop, ensuring customer satisfaction.
**Required Technical and Professional Expertise**
- Ability to speak and write in German
- Must hold excellent customer engagements skills (previous experience advantageous)
- Matric Certificate
- Efficient computer / keyboard skills
- Excellent team player
- Experience in a call centre / service delivery environment (IT support highly advantageous)
- Excellent time management and ability to work shifts, weekends and Public Holidays (where needed)
- Ambition to extend technical knowledge
- Understanding of Kyndryl/ THE CUSTOMER business
- Ability to quickly assimilate technical and non-technical information.
- Excellent customer service skills with ability to deal with customers (regardless of level of seniority) in an efficient and courteous manner
- Stress tolerance - ability to diffuse irate end users as well as handle high call volumes.
**Preferred Technical and Professional Experience**
- none
**Required Education**
High School Diploma/GED
**Preferred Education**
None
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
**Other things to know**
**Primary Job Category**
Technical Specialist
**Role (Job Role)**
Customer Service Representative
**Employment Type**
Full-Time
**Contract Type**
Fixed Term - Long Term
**Position Type**
Professional
**Travel Required**
No Travel
**Company**
(Y063) Kyndryl South Africa (Pty) Limited
**Is this role a commissionable / sales incentive based position**
No
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