Soft Services Manager

1 week ago


Johannesburg, South Africa Talent 101 Full time

Managing the quality of the services rendered by internal teams; overseeing multiple activities by planning, implementing, executing and monitoring the services that are provided on a respective contract. Ensuring accurate delivery of these services against the required SLA and service standards.
- Matric
- Hospitality or Facilities Management Qualification
- Degree or Higher Diploma
- Driver’s License
- 5 to 8 Years’ experience in a similar environment; experience in hospitality leadership role or Facilities management leadership role and with dealing with hospitality providers or stake holders.
- Customer services experience and knowledge of service level agreements will be advantageous
- Catering or Food & Beverage Hospitality experience is advantageous
- Ownership of service delivery in Cleaning; hygiene; indoor plants; landscaping; waste management; confidential waste; catering and hot beverage vending; Shuttle services and related functions. Particular areas of focus would include delivery against the contracted service standards, operational performance, commercial compliance, measurement of performance, Customer focus and service excellence

**Job Type**: Permanent

**Salary**: R450,000.00 - R540,000.00 per year


  • Soft Services Manager

    9 months ago


    Johannesburg, South Africa Tsebo Group Full time

    **About Us**: Tsebo Facilities Solution is looking for a Soft Services Manager for overall management and accountability for deliverables of Soft Services Workplace Management on a large Corporate contract, which includes, management of all Soft Services site functions, resources, compliance, financials, coordination and service delivery, in a manner that...


  • Johannesburg, South Africa Tsebo Group Full time

    **About Us**: Tsebo Facilities Solution is looking for a Soft Services Manager who will provide supervisory direction and strategic planning with regard to the service delivery of soft services in order to ensure maximum customer satisfaction. The main responsibility is to ensure the Uptime, Safety and Connectivity of all Customer equipment in the Colocation...


  • Johannesburg, South Africa Bidvest Facilities Management Full time

    **BRIEF ROLE DESCRIPTION**: Managing the quality of the services rendered by internal teams; overseeing multiple activities by planning, implementing, executing, and monitoring the services that are provided on a respective contract. Ensuring accurate delivery of these services against the required SLA and service standards. **KEY PERFORMANCE AREAS** -...


  • Johannesburg, South Africa CBRE Excellerate Full time

    **Main Purpose / Objective of the Position**: To oversee the execution, analysis, management, control and reporting of soft services across the account, including negotiating terms with suppliers, monitoring compliance, and managing risks. **Decision Making Authority**: - Management of services and supplier contracts - Management of work orders through the...


  • Johannesburg South, South Africa NATIONAL STANDARD HUMAN CAPITAL DEVELOPMENT Full time

    We URGENTLY require the services of Accredited Soft Skills Facilitators accredited with either SETA or CPD. Only applicants who submit CV and Proof of Accreditation need apply. **Job Type**: Temp to perm Contract length: 12 months Pay: R15 000,00 - R20 000,00 per month **Education**: - Diploma (preferred)


  • Johannesburg, South Africa South Point Management Services (Pty) Ltd. Full time

    **GENERAL PURPOSE** The Facilities Manager has accountability for the day-to-day facilities management service delivering customer support for a Customer-Centric Environment for the assets allocated by the Company. The extent of the service covers all accommodation types (student, tenants and commercial) within the allocated building space including...


  • Johannesburg, South Africa Bidvest Facilities Management Full time

    **ROLE PURPOSE** Drive and implement the strategy around service standards, hospitality, and service excellence across the Clients facilities management portfolio. Ensuring quality of the services rendered by service partners in addition to BFM meets or exceeds the client’s expectations consistently. Implementing, executing and monitoring the services...

  • Service Standards Lead

    7 months ago


    Johannesburg, South Africa Bidvest Facilities Management Full time

    **ROLE PURPOSE** Managing the quality of the services rendered by internal teams; overseeing multiple activities by planning, implementing, executing and monitoring the services that are provided on a respective contract. Ensuring accurate delivery of these services against the required SLA and service standards. **MAIN OUTPUTS** - Ownership of service...


  • Central Johannesburg, South Africa Jobted ZA C2 Full time

    - Technical Skills: - Good understanding of Networking, Systems, Voice and Business applications - An Industry recognized certification like ITIL / ITS< os an advantage - Understanding of Project Management Methodology - ITIL Framework / knowledge (Incident Management, Problem Management, Change Management, Service management) Process Specific Skills: -...


  • Johannesburg, South Africa Macdonald & Company Full time

    Our client boasts 2 decades of success providing real estate services both nationally and internationally. Leveraging technology and well-thought-out hiring decisions, they provide A-class cleaning, hygiene, parking, and security services to well-recognized and established companies. They are looking for a strategic General Manager who will be heading up the...

  • Maintenance Manager

    3 days ago


    Johannesburg, South Africa Mass Staffing Projects Full time

    Are you a qualified Maintenance Manager in Johannesburg? Then this position is for you if you have hospital/hospitality experience! **Requirements**: - Matric - National Diploma or Degree in Hospitality Management, Project Management, Supply Chain/Contracts Management, Business Management/Administration, Logistics Management, Facilities Management or...


  • Johannesburg, South Africa Macdonald & Company Full time

    Industry leader sought to run large, multinational team. Our client provides both hard and soft services to large occupiers, landlords and public facilities throughout South Africa and in various African countries. They seek a recognised industry specialist with a track record in business management of all manner of FM services. Employing hundreds of...


  • Johannesburg, South Africa Inkunzi Soft Lending Full time

    The finance business partner will be embedded within the different entities to create active partnerships that provide real-time support and analysis He /She will responsible for all accounting-related activities, including managerial accounting, preparation of financial statements, and other finance activities within the group. This is a position working at...


  • Johannesburg, South Africa TradeLink Retail Systems Pty Ltd Full time

    **1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...


  • Johannesburg, South Africa Tsebo Group Full time

    **About Us**: Tsebo Facilities Solution is looking for a Workplace Coordinator who will be responsible to provide support for the Soft Services Manager in terms of daily Operations and Administration support specifically surrounding supplier contract SLA deliverables and governance/ meetings/evaluations. Be prepared to support all TFS entities within this...


  • Johannesburg, South Africa Services SETA Full time

    **Service Level Management** - Ensure that agreed service levels are consistently met on a monthly basis - Continual improvement and maintenance of an efficient service catalogue that will form the basis of services delivered to users - Manage the Service catalogue - Ensure that all service management processes are executed to fulfil the process objective -...


  • Johannesburg, South Africa Sodexo Southern African(PTY)LTD Full time

    Mission You will be responsible for managing the delivery of multiple IFM services to the Client at site level, always ensuring outstanding service delivery and exceeding Sodexo targets. To provide Functional and Technical Services support to the Business Unit Main responsibilities include but not limited to: - Comprehensive knowledge of contract scope...

  • Operations Manager

    7 months ago


    Johannesburg, South Africa AFMS Group Full time

    **Operational Management** Oversee and manage the contract portfolio service delivery of all services; (M&E, building fabric etc.), soft services (hygiene, pest control, cleaning and landscaping), maintenance and adhoc or additional projects Responsible for delivering the contract and to achieve the elements of the contract within the contract budget,...


  • Johannesburg, Gauteng, South Africa Professional Career Services Full time

    Job Title: Electrical Systems EngineerWe are seeking an experienced Electrical Systems Engineer to join our team at Professional Career Services. This role involves evaluating electrical, control and instrumentation systems, products, components, and applications.Key Responsibilities:Evaluate electrical, control and instrumentation systems, products,...


  • Johannesburg, South Africa Oasis Health Services Full time

    Nursing services Manager based at a leading Private Hospital Group. **Minimum Requirements**: - 4 Year Degree or 4 Year Diploma in Nursing - Registered with SANC. - Post basic in Nursing Education - Advanced Computer literacy - 5 Years Management Experience **Job Types**: Full-time, Permanent