IT Manager

2 weeks ago


Cape Town, South Africa Belmar Personnel Full time

Parow, Cape Town.

**Qualifications**
- Grade 12 plus relevant IT qualifications/courses
- Broad skills base
- Knowledge in networks, security, hardware, software etc.
- Syspro knowledge
- 3-10 years experience in a similar managerial position***

**Responsibilities**

Organisational Responsibility
- Ensuring the successful completion of several large projects in terms of deliverables, resources and client satisfaction.
- Results are achieved by the final delivery of services or products resulting from the work of one or more several teams.
- In this strategic role, the incumbent will set quality standards and priorities for the corporate objectives and major projects.

User Support/End User Computing
- Supports all users with desktop, printer, and software issues by responding to helpdesk tickets that are escalated from Tier 2 and 3.
- Support on Tier 3 Tickets.
- Ensures that all PCs have latest software, appropriate server access and security, logged and tracked in the helpdesk.
- Monitor helpdesk to meet SLA consistently.

System Administration & Monitoring
- Responsible for overall IT infrastructure health and maintenance.
- Sets up server monitoring and reporting system.
- Ensures server capacity and processing power is optimal for business needs.
- Sets up and monitor system backup mechanisms with Veeam.
- Maintain and improve Disaster Recovery Plan.
- Implements necessary security & systems policies.
- Office 365 Administration.
- Network Administration.

System Security
- Implements necessary security systems & policies.
- Liaise with relevant organisation to perform yearly IT pen tests.
- Research system security and do continues improvements.
- Maintain firewalls and security infrastructure.
- Ensure all systems are compliant.

Office Automation, hardware control and purchasing
- Investigates best technology resources for business requirements by attending technology seminars and keeping up to date with latest technologies.
- Asset management - records location, cost & status of all technology related resources and provide reports to departments on usage where applicable.
- Ensures all hardware and software are up to date and in suitable working condition.
- Ensures up to date & recorded use of all software licenses and participation in Microsoft processes to ensure compliance.
- Purchasing of all IT related equipment.

IT projects
- Plans, manages & co-ordinate all IT projects and ensure projects are delivered on time and to specification.
- Assist other company projects where IT assistance is required.

Other aspects/items
- Access Control System with Time and Attendance
- Telephony System***

**Personal Characteristics**
- Strategic Vision
- Good listening skills, proactivity and initiative
- Rigor, teamwork and user oriented
- Versatility and entrepreneurial spirit and Business Acumen
- Strong leadership skills, ability to mobilize and inspire a team
- Expert level in managing project workloads
- Ability to solve complex problems
- Understand others' perceptions and motivations to better mobilize and inspire
- Ability to delegate tasks according to the strengths of each team members
- Punctual
- Shows interest and enthusiasm towards work
- Co-operates with staff at all levels within the company
- Dependable
- Shows initiative
- Attention to detail
- Accuracy


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