Client Experience Manager

3 weeks ago


Centurion, South Africa THE SKILLS MINE (PTY) LTD Full time

**Requirements**:

- A bachelor's degree in business, marketing or a related discipline
- 3-5 years data analyst experience within a financial services environment
- 2-3 years managing a team
- 2-3 years' experience in delivering innovative and client-centric client experience design
- Communication and storytelling skills

**Responsibilities**:

- Responsible for management, analysis and action planning of VOC programme
- Delivering story driven insights that are actionable
- Driving solutioning workshops with the relevant stakeholders
- Provide expertise and advice to clients and stakeholders to influence and improve client experience
- Build and maintain relationships with clients and internal and external stakeholders
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
- Implement and supporting on Quality assurance for this team and the broader VOC programme / ad-hoc research pieces
- Manage financial and other company resources under your control with due respect
- Provide input into the risk identification processes and communicate recommendations in the appropriate forum



  • Centurion, Gauteng, South Africa Momentum Metropolitan Holdings Limited Full time

    Momentum Metropolitan Holdings Limited is seeking a highly skilled Client Experience Transformation Manager to lead the design and implementation of comprehensive client experience strategies.The successful candidate will partner with cross-functional teams to align operational processes with client-focused outcomes and develop frameworks and tools to enable...


  • Centurion, Gauteng, South Africa Sabenza IT & Recruitment Full time

    Key ResponsibilitiesThe successful candidate will be responsible for leading the Policy Services Administration Department and Client Service Centers, ensuring smooth operations and delivering top-tier service to clients.This includes team and department management, operational brilliance, and reporting expertise. The ideal candidate will possess a proven...


  • Centurion, Gauteng, South Africa Brownsjewellers Full time

    Join our team of dedicated professionals who are passionate about delivering exceptional customer experiences and exceeding client expectations.ResponsibilitiesAs a Brand Ambassador, you will be responsible for:Sales and Service: Deliver personalized, high-end shopping experiences that reflect the values of Brownsjewellers and exceed client...


  • Centurion, Gauteng, South Africa Momentum Metropolitan Holdings Limited Full time

    Job title : Business and Client experience Enablement LeadJob Location : Gauteng, CenturionDeadline : April 05, 2025Quick Recommended LinksJobs by Location Job by industries QualificationRelevant tertiary qualification or accreditation in CX Design or Business operational management (essential) Relevant certifications in UX, Client Experience, or Business...


  • Centurion, Gauteng, South Africa Momentum Metropolitan Holdings Limited Full time

    Job title: Business and Client Experience Enablement LeadJob Location: Gauteng, CenturionDeadline: April 05, 2025QualificationRelevant tertiary qualification or accreditation in CX Design or Business operational management (essential)Relevant certifications in UX, Client Experience, or Business Enablement (e.g., CX certifications, Six Sigma) are a plus.Risk...


  • Centurion, South Africa Momentum Life Full time

    **Introduction** - Digital Client is a fast growing business within Momentum Retail, here our energy is exceptional. We pride ourselves on challenging and inspiring ourselves to do better. One way to do this is our commitment to creating exceptional client experiences in our digital and operational functions (sales, service, advice) that drive long-term...


  • Centurion, Gauteng, South Africa Sabenza IT & Recruitment Full time

    Do you thrive in the fast-paced world of customer service? Are you ready to take the wheel and steer a team towards excellence?We are calling all visionary leaders to join our Client Services dream teamAs the Manager: Client Services, you'll play a pivotal role in enhancing our customer experience across South Africa. You will lead the Policy Services...


  • Centurion, Gauteng, South Africa Curiska Full time

    We are looking for a Client Relationship Manager to manage a portfolio of clients and build long-term relationships at Curiska. The ideal candidate will have excellent communication skills and the ability to develop strong client relationships.Key Responsibilities :Client Communication : Regularly communicate with clients to understand their needs and...


  • Centurion, Gauteng, South Africa AVBOB South Africa Full time

    Job title : Manager: Client Service (Centurion)Job Location : Gauteng, CenturionDeadline : March 13, 2025Quick Recommended LinksJobs by Location Job by industries We are looking for a professional individual with strong management and leadership skills to join the  Avbob Group as  Manager: Client Service. You will be required to improve customers'...


  • Centurion, South Africa IQVIA Full time

    Manages client expectations and ensures the delivery of business services, products and solutions to ensure client satisfaction, retention and brand preservation. Takes responsibility for the quality of service delivered to clients, ensuring clients obtain maximum value from products and services. Answers client queries and collaborates with production to...


  • Centurion, Gauteng, South Africa HR Genie Full time

    Dotcom has been operating since 2012. Our cutting-edge software and innovative solutions has offered revolutionised results to various sectors. Our experienced footprint has grown globally and is consistently expanding.We are growing our family and looking for experienced Client Delivery Managers to join our team. Hybrid working model - head office based in...

  • Client Account Manager

    13 hours ago


    Centurion, Gauteng, South Africa Dotcom Full time

    Dotcom has been operating since 2012. Our cutting-edge software and innovative solutions has offered revolutionised results to various sectors. Our experienced footprint has grown globally and is consistently expanding.We are growing our family and looking for experienced Client Delivery Managers to join our team. Hybrid working model - head office based in...

  • Client Care Manager

    6 days ago


    Centurion, Gauteng, South Africa Keo-Kutlwi Group (Pty)Ltd Full time

    Job Summary: Lead and assume operational responsibility for a number of teams within the Client Care Department (Intermediary focused Call Centre, focusing on Personal and Commercial product servicing).DUTIES AND RESPONSIBILITIES•Determine, plan and set targets for the team•Responsible for the management of the departmental budget•Plan departmental...


  • Centurion, Gauteng, South Africa Dotcom Software Solutions Full time

    Job title : Client Account Manager - New BusinessJob Location : Gauteng, CenturionDeadline : April 11, 2025Quick Recommended LinksJobs by Location Job by industries We are searching for communicative candidates who are proactive and passionate about IT consulting services and the clients they serve. This position act as a point of contact for their clients...

  • Client Account Manager

    13 hours ago


    Centurion, Gauteng, South Africa Dotcom Software Solutions Full time

    Job title: Client Account Manager - New BusinessJob Location: Gauteng, Centurion Deadline: April 11, 2025We are searching for communicative candidates who are proactive and passionate about IT consulting services and the clients they serve. This position acts as a point of contact for their clients and consultants based at these clients. They will build...


  • Centurion, Gauteng, South Africa AfroCentric Group Full time

    Job DescriptionThe AfroCentric Group is a leading healthcare provider seeking a Client Retention Manager to join our team. As a key member of our organization, you will be responsible for developing and executing strategies to improve client satisfaction and retention.Key ResponsibilitiesThe key responsibilities of this role include:Designing and...


  • Centurion, Gauteng, South Africa Waterfoot Full time

    Waterfoot Consulting is seeking a seasoned Client Relationship Manager to join our team.This key role involves developing and maintaining strong, long-term relationships with clients in the FMCG liquor sector. The successful candidate will drive client satisfaction, ensure successful implementation of solutions, and achieve revenue growth targets.About the...

  • Client Care Manager

    3 weeks ago


    Centurion, Gauteng, South Africa Keo-Kutlwi Group (Pty)Ltd Full time

    Job Summary: Lead and assume operational responsibility for a number of teams within the Client Care Department (Intermediary focused Call Centre, focusing on Personal and Commercial product servicing).DUTIES AND RESPONSIBILITIES• Determine, plan and set targets for the team• Responsible for the management of the departmental budget• Plan departmental...


  • Centurion, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Role Purpose Building and maintaining client relationships at an executive level, with specific focus on improving the employee financial wellness, retirement outcomes and maximising the employee benefit spent Requirements - At least 7 years' experience in the Employee Benefits, Personal Financial Planning or Investment environment. -...


  • Centurion, Gauteng, South Africa Tracker South Africa Full time

    About the RoleThe Client Relationship Manager will be responsible for developing and maintaining strong relationships with key clients, driving sales growth and identifying new business opportunities.Key AccountabilitiesAchieve sales targets by providing exceptional customer service, maintaining and growing key accounts.Identify and analyze business trends...