Ict Infrastructure

3 weeks ago

Durban, South Africa Express Employment Professionals (Durban South) Full time

Management of provision of ICT infrastructure and service delivery to all stakeholders as well as engagement and
communication with all staff, members, clients and service providers to ensure high levels of service and that all ICT
systems are optimised and effectively deployed and maintained in the Fund
The key performance areas for the role are to plan, organize, and manage staff, service providers, and overall
operations of the organizations ICT infrastructure which includes developing, maintaining, supporting, and optimizing
key functional areas, particularly network infrastructure, server infrastructure and result indicators associated with the
provision of a quality and capable ICT department through investigation, analysis and interpretation of developmental
requirements, data communications and telecommunication systems.
Schedules and directs activities to resolve hardware and software problems in a timely and accurate manner, mapping
out continuous improvement strategies for consideration, coordinating sequence with respect to the implementation of
procedures pertaining to the scoping, maintaining optimum system and security operating functionality.

**MINIMUM QUALIFICATIONS TO PERFORM ROLE**: Tertiary qualification at NQF Level 7 with Business Administration and ICT as majors.

**OTHER QUALIFICATIONS**: ITIL, MCSA, Exchange (On-premise infrastructure), Azure administration, Microsoft SQL DBA, VMware, Veeam

MINIMUM PERIOD OF EXPERIENCE/ TRAINING (DESCRIBE TYPICAL EXPERIENCE BACKGROUND): 5 years incorporating desktop support, server
support, business systems, procurement processes and project management. A minimum of 5 years at specialist level

1.
Strategy and Operational Plan
Implementation
- Develop a conceptual framework of current and future interventions

necessary to achieve acceptable levels and service delivery standards
to the Head of ICT for consideration and inclusion into the departments
short and long-term performance and service delivery plans.
- Develop, evaluate, and review risk related policies associated with

access levels, confidentiality and disaster recovery with a view to
providing input into the establishment and amendment of procedural
- Develop and implement the short and long-term strategic plans to

ensure infrastructure capacity meets existing and future requirements
- Scoping business requirements, conducting research, engaging with

providers, tabling comparatives and making recommendations on
products, services, protocols, and standards in support of all
infrastructure procurement and development procurement, and
initiating the procurement process as per the procurement policy
- Interpret and analyse audit findings to determine the levels of

2.
Management of the Infrastructure and
Service Delivery
- Ensure that subordinate has agreed KPIs that are aligned to the ICT

strategic objectives and ICT operational plan
- Measure performance of areas against their focussed business plans
- Management of all service providers/suppliers monitoring performance

against all ICT SLAs and outsourcing agreements
- Setting up and managing project plans to meet strategic and KPI

objectives
- Report on all supplier activities and performance and maintain a

register of these and report on progress against supplier reports on
action taken plans to remedy any deviations from SLAs/deliverables
- Direct management of all processes, systems and hardware that

facilitate business continuity, including disaster recovery as well on-site
and off-site data storage and recovery plans
- Ensure all ICT assets are accounted for, leading physical and virtual

inventorying exercises
3. Financial Management
- Manage project and expenditure budgets for infrastructure, service

delivery and engagement and ensure tight budgetary control
- Manage project and operational expenditure for specialist area through

control of invoices, confirmation of goods and services, through to
payment signoff procedures
- Manage compliance with procurement policy, processes and systems
- Manage warranties ensuring all are current and renewed timeously
- Manage assets under control in terms of Fund policy and procedures

4. Systems Management
- Manage the development and implementation of systems

documentation and draft policies and procedures ensuring appropriate
awareness and compliance of these through engagement and
communications area
- Manage licence management ensuring all licences and systems are

documented in a consolidated list together with agreements fully up to
date and documentation available both on site and in offsite facility
- Planning, monitoring, and reporting of all systems capacity, availability

and or downtimes (Processing, storage, networking, local and Cloud
storage, backup platforms, etc.)
- Manage ICT infrastructure ensuring that all interfaces and patches are

functional and continually up to date in terms of specifications
- Manage mapping of all processes, systems and interfaces ensuring

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