Ict Graduate

**Requisition ID** 50147
**Position Type** Student/ Intern
**Recruiter **#LI-TS1
**Posting Type** LI

**About Kerry**:

- Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

**About the Role**:
**Key Responsibilities**:

- Provide level 2 ICT support to internal and external business customers
- Provide level 2 hardware and software support, either remotely or at local level for all Desktop, Laptop PC’s and printers
- Provide 1st line LAN support at current location along with remote site locations
- Update all user queries through incident tracking system with regard to call progression and completion in a timely manner based on service level agreements
- Document and submit new solutions into ICT Service Desk or ICT Site Services knowledgebase.
- Responsible for delivery and installation of new ICT hardware and software in line with current ICT global processes and procedures
- Ensure site documentation is accurate, timely, and relevant
- Responsible for ensuring the ICT standards and policies are maintained and implemented at all site levels
- Responsible for maintenance and support of all sites infrastructure
- Ensure all desktop and laptops PC’s are patched to the highest available level and have the latest anti-virus updates installed
- Able to travel and support out of hours / weekend/ PH if needed

**Qualifications, Skills & Experience**:

- Minimum requirement of a Diploma/Degree in Computer / Information Technology, or related field
- Any IT certification (CompTIA, MCSE, CCNA, etc) is recommendable but not mandatory
- Functional / Technical Skills
- Familiarization project management and delivery methodologies and systems

**Communication**
- Demonstrate proper communications skills to all internal and external customers
- Ability to work without direct supervision and be self-motivated
- Be able to properly and effectively communicate initiatives to team lead, manager and prospective management
- Provide helpful and professional service at all times
- Provide valuable business solutions in a timely and efficient matter
- Fostering a strong team based culture of innovation and continuous improvement focused on the pursuit of service excellence
- To analyze problems and implement practical solutions by demonstrating innovation and a ‘can do’ attitude amongst the ICT support Team

**Technology**
- Knowledgeable in all forms of environmental hardware - Including but not limited to Intel desktop and laptop PC’s, printers, mobile devices (e.g. Android, iOS devices, tablets, scanners, cameras, factory specific devices, internal/external mobile devices), projectors/TV’s, touchscreens
- Knowledgeable in all Operating Systems currently in work environment - Including but not limited to Windows 10/11, iOS and potentially Android, OS image creation/maintenance/ management/deployment

**Other skills**
- Stakeholder engagement and management
- Excellent work ethic, organization, planning, and communication skills
- Ability to learn new concepts and technologies quickly
- Ability to manage multiple projects in parallel
- Excellent oral and written skills
- Influencing and persuasion skills
- Must be equally comfortable working independently or as part of a team
- Self-starter and ability to grasp business processes and acumen
- Ability to professionally interact with people and cultivate strong partnership
- Reliance and credibility