Team Leader(24 Months)
2 days ago
Gauteng, Tshwane (Pretoria)
- Annually Cost To Company (Market related, Negotiable)
To supervise the customer support offered to participants, central banks and regional clearing and settlement operators and to monitor the regional settlement system.
**JOB DESCRIPTION**
- Manage the operations of the Customer Support Centre.
- Perform system testing for the regional system according to the system test framework.
- Execute and monitor the cost recovery for the regional system.
- Perform a supervisory role* for the regional system.
- Ensure that calls are logged, monitored and resolved according to agreed standards.
- Approve static data changes on the system.
- Manage and update user profiles and user access on the system.
- Develop and maintain a training programme for new team members.
- Supervise internal audits and assist with external audits to ensure compliance.
- Supervise the reconciliation of all control and sundry debtors’ accounts.
- Support risk management and compliance for the systems.
- Supervise business continuity planning (BCP) test coordination and execution for participants and the regional system.
- Develop and maintain the system procedures and processes.
- Create a performance culture in the unit, define performance expectations and conduct effective performance management of direct reports.
- Evaluate own performance against a given criteria and identify and address task-specific learning needs.
- Plan, organise, control, manage and evaluate the work of team members and administer human capital functions.
- Collate and provide management with information for decision-making purposes
**JOB REQUIREMENTS**
- a minimum of a Bachelor’s degree or an equivalent qualification; and
- Five to eight years’ experience in a payments or settlements environment
For more information please contact:
- Nthabiseng Sitai
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