Guest Relations Officer

2 weeks ago


Durban, South Africa HotelJobs.co.za Full time

We are looking for a well groomed and experienced Guest Relations Officer (GRO) for a leading 5 Star hotel in KwaZulu-Natal. Our Guest Relations Officers are dedictaed to providing for our guests and ensuring that they have a positive guest experience.

For our Guest Relations Officer interpersonal skills are critical... using polite language, listening, remaining calm, being empathetic, apologising when required, taking action...

**Requirements**:

- SA Citizen or SA resident with work permit
- Minimum 2 to 4 years Reception and Guest Relations experience in a 5 Star hotel
- Good working knowledge of hotel PMS and Microsoft Office
- Hotel School diploma would be an advantage
- Excellent written and verbal communication skills
- Strong interpersonal and listening skills.
- Should be aggressive problem-solver
- Ability to manage crises successfully.
- Will require shift work.
- Must be well groomed.

The remuneration package is competive with standard company benefits.

Should you meet the criteria then please supply a recent head and shoulders photograph and your CV in Word format.

PLEASE DO NOT APPLY IF YOU DO NOT MEET THE CRITERIA

APPLICATIONS NOT REPLIED TO WITHIN TWO WEEKS SHOULD BE CONSIDERED UNSUCCESSFUL



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