Product Implementation
2 months ago
We are a high-performance financial services provider based in Umhlanga, seeking an innovative **Product Implementation and Support Manager** to join our vibrant, people-centric organisation.
If you are someone who thrives in a high-energy environment and loves the challenge of implementing innovative, market-leading products, then this role is perfect for you. We also offer hybrid working for the flexibility you need, combined with a dynamic team culture hinged on collaboration and success.
In this role, you will be at the forefront of driving our strategic product initiatives and making real, impactful decisions that shape the future of our products. It is an opportunity to flex your skills.
To be at the cutting-edge of a rapidly growing industry, **excellent planning and organizational abilities are imperative**. As is outstanding communication skills and the agility to manage multiple priorities simultaneously.
Proficiency in the use of **project planning software** such as **JIRA** is essential, as is prior experience working with consumer app solutions.
**Key Responsibilities**:
- **Product Strategy implementation**:
- Understand the product requirements and deliver according to the defined strategy and vision of the product.
- Provide innovative ideas to enhance the development of the product wherever possible.
- Create and maintain the product roadmap, prioritizing features and enhancements based on customer feedback, market research, and business goals.
- Co-ordinate the testing of new products with the project management teams to ensure it meets quality and reliability standards.
- **Review Market Research** to identify trends, customer needs, and opportunities for innovation.
- **Stakeholder Collaboration**: Engage with internal and external stakeholders to ensure the product
strategy implementation is aligned and understood by all, and to ensure the product provides a seamless
and engaging user experience.
**Minimum Requirements**:
- ** 3 to 5 years’ experience **in a product implementations or related role ideally within a financial services environment.
- Proven track record of successfully launching and managing products is essential.
- Relevant Tertiary qualification is preferred.
- Familiarity with market research techniques, user-centered design principles, and agile development practices.
**Skills**:
- Strong planning and organizational skills with the ability to manage multiple priorities simultaneously to required deadlines.
- Deep understanding of product management principles and methodologies.
- Excellent analytical and critical thinking skills.
- Excellent communication skills and interpersonal skills are required to liaise with internal and external stakeholders.
- Proficiency with project management tools and software, such as Jira.
- Adaptable, flexible, self-disciplined, and self-driven.
- Strong commercial acumen for making informed decisions regarding product enhancements.
- Solid numerical and data analytical skills.
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