Technical Manager
4 days ago
**Technical Manager**
**Market-related Salary**
**Johannesburg**
**Warranties**
- Supervising of warranty assistant
- Strategizing on processes or procedures and implementation to improve warrant process
- Drafting and submission of warranty policy to directors
- Overseeing daily operations of warranty department
- Responsible for the receipt of all claims returned by the drivers and/or customers
- Ensure that all returns are labelled correctly and clearly with as many details with as many details of the customers as possible
- Responsible for ensuring that all returns fall within the stipulated warranty period
- Responsible for ensuring faulty batteries have not been damaged due to abuse
- Responsible for ensuring that correct procedures are adhered to with regards to the necessary paperwork that is required when batteries are returned by customers/drivers
Training
- Technical evaluation of products and training staff on technical sales aspects of stock or equipment
- Ensuring that any internal training, as per above. On stock/equipment is recorded on a training register and submitted to HR for skills development submission
- HR will liaise with the branches and will set up a training schedule - training to be done in specified time limits and according to schedule
- External on-site training of clients/customers when required - Sales Manager will create a schedule and inform you of any training requirements/requests
- Investigate putting all technical information on server/cloud that can be accessed by the group
**General**
- No employees are to be in any designated area. (eg. Dispatch/warehouse/receiving) without prior authorization
- Acid resistant overalls, safety shoes and other safety equipment will be supplied FOC by the company. Please ensure that these are utilized at all times by yourself and your team members
- Adhere to branch housekeeping rules
- Clean your work area before the end of the day and ensure all tools/equipment are switched/turned off unless specified by branch manager
- Adhere to safety rules and standards
- Adhere to the environmental policies, procedures and processes
**Requirements**:
- **Electrical Engineering Qualification**:
- **Experience with batteries/solar sytems/electronics. energy products**:
- **Strong troubleshooting and faultfinding skills**:
- **Leadership skills
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