Collections Agents

4 weeks ago

Parktown, South Africa Rand Mutual Assurance Full time

**THE JOB AT A GLANCE**

As a Temporary Collections Agent (4 months contract), you will be responsible for collection of company debt by continuous follow-up with debtors on outstanding payment of invoices/accounts. You will also be responsible for escalating complex queries, risk accounts to the Debtors Clerk and or Team leaders/manager for further action and/or advice.

**WHAT WILL YOU DO?**

**Debt and revenue collection and the provision of quality customer servicer**
- Investigate and resolve queries relating to non-payment of invoices
- Trace or locate debtors on outstanding payments queries using databases or other means to obtain valid contact details
- Refer and escalate complex queries to the debtors clerk, team leader or manager for action
- Regularly follow up of accounts with debtors

**Identification of risk accounts and appropriate escalation**
- Conduct an Age analysis review
- Identify risk accounts based on feedback from calls/follow-ups and escalate to debtors clerk, team leader or manager

**Professional and accurate reporting**
- Continuously update client records
- Produce professional and accurate reports analysing debtor balances and commentary

**Adherence to all compliance frameworks, policies and procedures**
- Perform work in accordance with required standards and regulations
- Adhere to company policies and procedures at all times
- Ensure that all relevant insurance and licenses for the Group are in place

**WHAT YOU'LL BRING TO THE TABLE?**
- NQF Level 4: Grade 12 with 3-5 years’ experience OR
- NQF Level 5: Higher Certificates and Advanced National (vocational) Certificate with 0-1 years’ experience
- RE 5
- Matric with 3-5 years’ experience or Formal Qualification with 0-1 years’ experience
- Basic accounting principles

**WHAT WILL YOU GET IN RETURN?**

We offer great opportunities for personal and professional development in a stable company that’s 128 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

**Turnaround time**

**Closing date**:
**Our Commitment to transformation**:

- NQF Level 4: Grade 12 with 3-5 years’ experience OR
- NQF Level 5: Higher Certificates and Advanced National (vocational) Certificate with 0-1 years’ experience
- RE 5
- Matric with 3-5 years’ experience or Formal Qualification with 0-1 years’ experience
- Basic Accounting principles

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