Commercial Claims Consultant

4 months ago

Saint Francis Bay, South Africa PSG Konsult Full time

To provide administrative assistance and support on personal & commercial claims business.

**Responsibilities**:

- Liaising and providing feedback to clients of claim progress
- Handling client queries
- Claims Management: the daily claims process from capturing received claims to processing and closing claim.
- Validating the claims (consultant must first check if the claim falls within the policy parameters)
- Registering claims
- Collecting additional information from client in respect of the claims
- Recording details and information on relevant systems
- Building and maintaining good working relationships with clients and internal stakeholders Bridging the gap between the office and insurance companies
- Maintaining a good working relationship with insurers
- Reporting
- Good underwriting knowledge and understanding
- Understanding policy wording and various products

**Minimum Requirements**:

- Grade 12/Matric
- NQF Level 4 short-term insurance
- RE5 certificate
- A minimum of 2-3 years´ claims experience
- Fully computer literate (Microsoft Office 365: Word, Excel and Outlook)

**Skill set required**:

- Good verbal and written communication skills
- Good administration skills
- Time management skills
- Resilient with a good level of stress tolerance
- Planning and organising skills
- Highly client focused with good interpersonal skills

**How to apply**:
Ability to commute/relocate:

- Saint Francis Bay, Eastern Cape: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- claims: 2 years (required)

**Language**:

- Afrikaans (preferred)

License/Certification:

- RE 5 Certificate (required)
- NQF 4 Certificate in Short-term insurance (required)

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