Real Time Analyst

3 weeks ago

Cape Town, South Africa Webhelp Full time

**Job Advert**
If you have a critical eye for detail and have stellar organization skills, then you could fit right in as a Real Time Analyst in our vibrant Cape Town office.

You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

We’re looking for someone who appreciates structure and can create functional order before things become chaos You’ll need to work systematically, think analytically and act swiftly to ensure efficiency.

You will be responsible for ensuring the contact centre is operating consistently in line with operational procedures and achieving client targets so you’ll need to be quick on your feet to problem solve and find solutions.

**What you’ll be doing**
- Analysing trends such as call volume, average handle time and attendance to understand and plan for potential over staffing/under staffing
- Monitoring and tracking access issues across all levels and all required systems
- Tracking and logging network issues to provide insights to operations and impacts on performance
- Monitoring schedule adherence to assist the management team in achieving target driven adherence goals
- Retrieving all messages recorded on the attendance line
- Monitoring workforce management as required

**What you’ll need**
- Matric
- Excellent communication skills
- Proficiency in MS Office
- Excel skills (Advantageous)
- Knowledge, experience and understanding of key contact centre performance metrics such as service levels, delivery against target intervals, call monitoring as well as schedule adherence
- Clear credit and criminal records
- Applicants need to be in their current role for a minimum of 6 months

Please note that the appointment will be made in line with the in line with the company’s EE plan

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers today.

Job Reference: SA02225

  • Real Time Analyst

    4 weeks ago

    Cape Town, South Africa Teleperformance South Africa Full time

    **Role Purpose** To lead a team of real time analysts to proactively managing the contacts and queues “on the day” to ensure service levels and business targets are met. This means taking the resource plan and forecasts and monitoring volumes throughout the day, acting if thresholds are transgressed and enabling service recovery plans if required. You...

  • Contact Centre Real Time Data Analyst

    1 month ago

    Cape Town, South Africa Telebest Full time

    Our client has an opportunity available for a Contact Centre Real Time Data Analyst.Requirements: Degree in BSc in Computer Science, Statistics, Data Management or equivalent.1+ years in a real time data analytics, reporting, BI and systems orientated or equivalent role, delivering real time data, insights, reports, and inputs to an operational customer...

  • Real Time Analyst

    1 month ago

    Cape Town, South Africa WNS Global Services Full time

    Job DescriptionJOB PURPOSEResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

  • Senior ERP Analyst Property and Real Estate

    4 weeks ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitable qualified CLOSING DATE 07.04.2023 REFERENCE NUMBER CS 62/23 ext SALARY **Basic Salary**: R 453 794 p.a. DEPARTMENT Information Systems and Technology DIRECTORATE CORPORATE SERVICES Senior ERP Analyst Property and Real Estate Management **Requirements**: - Minimum qualification National diploma supported by...

  • ERP Analyst

    4 weeks ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitable qualified CLOSING DATE 07.04.2023 REFERENCE NUMBER CS 63/23 ext SALARY **Basic Salary**: R 354 170 p.a. DEPARTMENT Information Systems and Technology DIRECTORATE CORPORATE SERVICES ERP Analyst - Property and Real Estate **Requirements**: - Minimum qualification National Diploma supported by SAP certification. Applicants...

  • Ai Analyst

    4 weeks ago

    Cape Town, South Africa ExecMe Full time

    **AI Analyst Intern** We are a rapidly growing artificial intelligence startup seeking talented university students to join our team as AI Analyst Interns. In this role, you will have the opportunity to work with cutting-edge technologies, gain valuable industry experience, and make a significant impact on the development of our AI...

  • Principal ERP Analyst- Real Estate Management

    7 days ago

    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitably Qualified CLOSING DATE 26.05.2023 REFERENCE NUMBER CS 117/23 External SALARY **TCOE**: R912 661-R1 284 747 DEPARTMENT Information Systems and Technology DIRECTORATE CORPORATE SERVICES Principal ERP Analyst - Real Estate Management **Requirements**: - Minimum National diploma supported by industry...

  • Real Estate Rentals Broker

    1 month ago

    Cape Town, South Africa Quay 1 International Realty Full time

    **Quay 1 International Realty is the youngest, fastest growing Real Estate brokerage in Cape Town.** **Instagram Handle: 'capetownproperty'** We are looking for new recruits that like our company, are dynamic, forward thinking and looking to be an industry leader. The company has created a hardworking culture with an emphasis on strong teamwork through a...

  • Data Analyst

    2 weeks ago

    Cape Town, South Africa GG Financial Recruitment Full time

    Fantastic position for a mid-level analyst aspiring to leadership. My client is a leading & stable medium sized FMCG company who requires a Data Analyst / Customer Insights Analyst to provide data/dashboards and reports on both existing as well as forecasted customer behaviour. The ideal candidate should be committed to gaining and learning more about...

  • Data Analyst

    2 weeks ago

    Cape Town, South Africa GG Financial Recruitment Full time

    Fantastic position for a mid-level analyst aspiring to leadership. My client is a leading & stable medium sized FMCG company who requires a Data Analyst / Customer Insights Analyst to provide data/dashboards and reports on both existing as well as forecasted customer behaviour. The ideal candidate should be committed to gaining and learning more about...

  • Junior Real Estate Broker

    1 month ago

    Cape Town, South Africa Quay 1 International Realty Full time

    Quay 1 International Realty is the youngest, fastest growing Real Estate brokerage in Cape Town. Instagram Handle: 'capetownproperty' We are looking for new recruits that like our company, are dynamic, forward thinking and looking to be an industry leader. The company has created a hardworking culture with an emphasis on strong teamwork through a friendly...

  • Junior Real Estate Broker

    1 month ago

    Cape Town, South Africa Quay 1 International Realty Full time

    Junior Real Estate Broker Role in the Southern Suburbs, Cape Town! Quay 1 International Realty is the youngest, fastest growing Real Estate brokerage in Cape Town. Instagram Handle: 'capetownproperty' We are looking for new recruits that like our company, are dynamic, forward thinking and looking to be an industry leader. The company has created a...

  • Sales Specialist

    3 weeks ago

    Cape Town, South Africa Greeff Christie's International Real Estate Full time

    Sales specialist position available. This position offers full incentives and commission at Greeff Christie's International Real Estate in Cape Town. **Job Types**: Full-time, Commission Ability to commute/relocate: - Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

  • Commercial Real Estate Broker

    1 month ago

    Cape Town, South Africa Quay 1 International Realty Full time

    **Commercial Broker** As part of expansion efforts, we are looking for a Commercial Real Estate Broker We are an innovative, contemporary, dynamic, internationally affiliated leading Real Estate Brokerage. With over R600 Million in sales turnover a year, our vision is to be the leading professional, forward thinking and results driven brokerage brand,...

  • Assistant Real Estate Broker

    1 month ago

    Cape Town, South Africa Quay 1 International Realty Full time

    **Job description** Are you interested in kickstarting a career within the exciting industry of Real Estate, or looking to take your career to the next level? As part of expansion efforts, we are looking for an Assistant Real Estate Broker within the City Bowl and Luxury Sector. We are an innovative, contemporary, dynamic, internationally affiliated...

  • Commercial Real Estate Broker

    4 weeks ago

    Cape Town, South Africa Quay 1 International Realty Full time

    **Commercial Broker** As part of expansion efforts, we are looking for a Commercial Real Estate Broker We are an innovative, contemporary, dynamic, internationally affiliated leading Real Estate Brokerage. With over R600 Million in sales turnover a year, our vision is to be the leading professional, forward thinking and results driven brokerage brand,...

  • Commercial Real Estate Broker

    1 month ago

    Cape Town, South Africa Quay 1 International Realty Full time

    **Commercial Broker** As part of expansion efforts, we are looking for a Commercial Real Estate Broker We are an innovative, contemporary, dynamic, internationally affiliated leading Real Estate Brokerage. With over R600 Million in sales turnover a year, our vision is to be the leading professional, forward thinking and results driven brokerage brand,...

  • Commercial Real Estate Broker

    4 weeks ago

    Cape Town, South Africa Quay 1 International Realty Full time

    **Commercial Broker** As part of expansion efforts, we are looking for a Commercial Real Estate Broker We are an innovative, contemporary, dynamic, internationally affiliated leading Real Estate Brokerage. With over R600 Million in sales turnover a year, our vision is to be the leading professional, forward thinking and results driven brokerage brand,...

  • Commercial Real Estate Broker

    1 month ago

    Cape Town, South Africa Quay 1 International Realty Full time

    **Commercial Broker** As part of expansion efforts, we are looking for a Commercial Real Estate Broker We are an innovative, contemporary, dynamic, internationally affiliated leading Real Estate Brokerage. With over R600 Million in sales turnover a year, our vision is to be the leading professional, forward thinking and results driven brokerage brand,...

  • Actuarial Valuations Analyst

    1 month ago

    Cape Town, South Africa RGA Full time

    **Position Overview** RGA have an opening for someone talented and committed to join our team as an Actuarial Valuations Analyst. This is a unique opportunity to join a market leading reinsurance company where you will be able to grow your career by being empowered and encouraged. We provide comprehensive training and ongoing learning support which will...