Executive: Business Architecture

2 weeks ago

Johannesburg, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary

Interpret the business strategy and lead development of future-fit architectures for bank-wide customer solutions that enable agility and scalability for Integrated Channels.
Design and deliver strategic value propositions for sales and service platforms and develop solutions in line with Product Management principles.
Develop, lead and align customer journeys to deliver a market-leading and seamless experience that enables value generation for the bank.

Job Description

Experience required:
- Minimum 10-15 years of experience in business architecture in the Banking or financial services industry. Designing systems and channels, with a deep understanding of how to align these with business strategy to deliver optimal customer journeys.- At least 5-7 years in a senior leadership or executive role, preferably within the banking or financial services sector, with a proven track record in leading and implementing large-scale changes.- Significant experience with a blend of strategic, technical, and leadership experience working and understanding the diverse regulatory and market environments with global insight.

Education/Field of Study : NQF 7 Bachelors Degree/Advanced Diploma (NQF 8 advantageous) within Business Management, Enterprise Architecture, Information Systems, UX Design capability, Customer Experience Management, or Product Management

Additional Skills required:
Leadership and Change Management:
- Proven track record of leading large-scale transformation initiatives.- Strong change management skills to drive organizational change effectively.- User experience design experience

Strategic Thinking:
- Ability to think strategically and align business architecture with long-term business goals.

Product Management and Customer-Centric Design:
- Skilled in Product Management principles, as the role requires shaping solutions that meet both customer and business needs.- Experience with designing customer journeys and optimising touchpoints to create seamless experiences across digital and physical channels.

Technology Integration Skills:
- Experience managing technology as a product, especially in platforms like Salesforce, is essential for overseeing solutions, integrations, and system adoption.- Familiarity with aligning architecture with evolving digital platforms and emerging technologies to ensure the bank’s solutions are scalable and adaptive.

Communication and Collaboration:
- Excellent communication skills to engage with stakeholders at all levels.- Strong collaboration skills to work effectively across different departments and regions.

Accountabilities:
Strategy Formulation and Execution : based on strategic direction of the IC business strategy develop a Business Architecture strategy, define Value Propositions and Business Case formulation for Customer-centric Sales & Service solutions that will promote customer primacy and lead to long term sustainable growth.

Contribute expertise and collaborate with Finance and strategy teams on the Business Case. (lead the strategic understanding to position this with various teams including Technology).

Key levers for sustainable growth are Digital and Data Monetisation.

Customer-Driven Innovation and Change: Lead the Business Design Authority based on innovation approaches that solutions for the customer.

Set the standards and principles based on customer centric principles.

Build design capabilities (incl. Customer Journeys) that are embedded in Design Thinking (Human Empathy) and promotes digital adoption.

Innovate the management of Salesforce based on leading Product Management principles inclusive of customer centricity and strategic transformative roadmaps.

Governance, Risk and Compliance Management: Drive governance, risk mitigation and compliance in all Business Architecture initiatives.

Ensure the fulfilment of all required governance activities, including tracking and reporting. Implement new policies and frameworks as needed (received from IC Governance and Control and group functions)
Leading Talent / People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development.

Scope of the role includes:
Drive and develop shared Enterprise Capabilities, e.g., BDP (Branch Delivery Platform) [being phased out] and optimise the transition to new platforms / solutions
Design, build and manage Strategic Business Solutions (e.g. Salesforce (CustomerOne) strategy, capabilities, solutions / integrations, customer onboarding and adoption

Education

Bachelor's Degree: Business, Commerce and Management Studies
- Absa Bank Limited res

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