Supervisor â Investor Services

2 weeks ago

Cape Town, South Africa Guardian Recruiting Full time

The Transfer Agency & Investor Services function is responsible for the accurate maintenance of all Shareholder Registers for open ended funds administered by Our Client

**_Job Specification_**
Timely and accurate capturing, execution and settlement of all investor subscription, redemption and switch transactions
Correct execution of all share/unit transfers
Calculation of trail, rebate and introductory commission calculations and payments
Calculation and payment of all income distributions, side pocket and liquidating fund redemptions & distributions
Reviewing and ensure all documentation are in place for distributions
Review and authorise payments (as an A Signatory) to ensure the payment has been correctly prepared and the correct instructions are going to be processed.
Review of weekly/daily cash reconciliations and proper investigation and resolution of any reconciling differences.
Review of static data changes to investor information
Manage client deliverable deadlines
Performing a customer service role in shareholder query resolution, manager and investor related query resolution and reporting
Review of new investors loaded onto the system
Accurate maintenance and monitoring of all shareholder data including customer due diligence and know your customer information retention
Actively participate in ensuring all processes and procedures are properly documented and at hereto to ensure no accounting errors occur and the team has latency in place
Review of regular reporting. Eg Admin reports, daily client reporting
Coach and supervise other team members (including training and coordinating the training of new team members) to ensure the team functions as a cohesive unit
Query and issue resolution within the team (whether its system issues, or client or banking issues) to ensure no queries or issues result in an error, breach or client dissatisfaction
Investigate errors, complete the required error reporting process and implement the required remedial action in order to ensure the error is not repeated
Actively and continually identify and report high risk areas and gaps in processes to ensure the identification and escalation of risks and gaps
Participate actively in projects, specifically risk reduction and efficiency gain projects relevant to the related fund admin teams to ensure the successful implement and completion of the specific Fund Admin project actions and timelines
Preparation of the relevant investor reporting files to SARS or equivalent regulatory body
Production of MI reporting as requested

**_Minimum Requirements_**
5+ years relevant financial services experience or a newly qualified CA (SA)
Working knowledge of Microsoft packages, including Excel, Outlook and Word
Ability to work within pre-determined deadlines and prioritising workloads whilst working under pressure
Ability to demonstrate effective communication skills
Ability to coach fellow team members
Ability to identify failure in controls/processes
Review of deliverables
Excellent attention to detail and accuracy
Excellent line management skills
Excellent telephone communication skills

All job postings are in accordance with our Client's BEE requirements

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