Dynamics 365 CRM Consultant
2 weeks ago
Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.
Our client is recruiting for an Dynamics 365 CRM Consultant to join their team based in Cape Town.
**Job Purpose**:
The Dynamics CRM Consultant will be responsible for reviewing client business processes, re-engineering the client’s processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation.
**Responsibilities**:
Lead requirements gathering sessions
Documentation of business processes and requirements
Lead the development of Use Cases and Design document artifacts to effectively convey requirements
Configuration of Dynamics CRM
Test script creation, planning and execution
Train documentation creation
Delivery of on-site and virtual training sessions
Documentation of Data Mapping for integration and migration tasks
**Requirements**:
Professional experience of Dynamics 365 for Sales, Customer Service, Marketing, Portals
Professional experience of Microsoft Power Platform and plugins
Professional experience of the methods and tools used to customize and extend Dynamics 365 solutions
Experience in Power Platform (Power Apps Portals, Canvas and Model Driven Apps, Power Automate, Power BI) and Common Data Service
Strong workshop, facilitation and presentations skills
Good understanding of DevOps
Good understanding of testing methodologies
Certifications - Six Sigma, Lean, Agile desirable
Work proficiency in English required
**Salary**: Market Related
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