Technical Deployment Senior Analyst

3 weeks ago

Johannesburg, South Africa Equinix Full time

Technical Deployment Senior Analyst
Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**

Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.

This job is the fully qualified, experienced professional, journey-level position.

**Responsibilities**

Requirements & Support
- Supports deployment projects of diverse scope by validating customers' order requirements with the customer processing team and other stakeholders
- Project manages the technical deployment responsibilities with the IBX manager
- Has seasoned professional experience and knowledge of IBX's; proposes alternate solutions to address internal issues within a diverse scope.
- Provides solutions cross-functionally to resolve customers' non-standard order requirements
- Facilitates smooth service delivery and ensures provisioned services meet and exceed customers' expectations.
- Supports reinstall projects where required

Project Planning
- Responsible for ensuring tickets are set with appropriate commit dates
- Works on problems of diverse scope to ensure work is completed on time and according to quality standards. Escalates issues when necessary

Implementation and Delivery
- Plans, develops and delivers increasingly usual and more specialized customer implementations. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause
- Leads the planning and communication of project implementation
- Manages, monitors and executes planned activities of internal team and cross-functional groups in the company's business systems tools to ensure project milestones and commitments are met
- Facilitates implementation meetings with cross-functional groups

Cross Functional, Support & Communications
- Offers solutions and collaborates with cross-functional teams to resolve issues during project implementation
- Maintains regular communication with functional and cross-functional teams throughout the implementation
- Handles the escalations, investigates and provides resolution to the issues independently and seeks Manager's assistance on complex issues
- Communicates with cross-functional groups on project plans and implementation progress for a specialized project

Process Support/Optimization
- Participates with cross-functional teams to review business and/or technical processes within the IBX; refines or makes suggestions for continuous improvements and supports implementation of specialized solutions
- May lead process solutions

Systems Support
- Identifies unusual system or process issues (e.g. business system bugs on functionalities, training gaps)
- Assesses a wide range of system issues and suggests variations while working with IBX operations team members to meet solutions in creative ways

Data Support/Analysis
- Collaborates within the TDM team and operations team(s) to assess validity and integrity of data being used
- Analyzes physical audit issues and recommends corrective actions and resolutions

Vendor support
- Responsible for project management of supplemental vendor support for EIS and operations, as it relates to the assigned deployment

**Qualifications**
- Typically requires a proven years of related experience preferred with a Bachelor’s degree, or equivalent work experience

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of

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