Short Term Rental Guest Experience Agent
3 days ago
**Short Term Rental Guest Experience Agent**
**Company**: Bespoke Stay
**Location**: Virtual/Remote
**Hours**: Full-time (includes weekends day and night shift)
**About Us**:We are a dynamic short-term rental company managing over 100 properties across Philadelphia, Pittsburgh, Poconos, the Jersey Shore and Florida. Our team is expanding, and we are in search of a dedicated and experienced Full-Time Short Term Rental Guest Experience Agent to join our team.
**Job Role**:As a Full-Time Short Term Rental Guest Experience Agent, you will be responsible for managing customer interactions, addressing inquiries, and ensuring a smooth rental experience for our clients. You will also communicate with vendors, manage listings, claims and review responses.
**Responsibilities**:
- Provide exceptional customer service to guests before, during, and after their stay
- Handle guest communications and resolve any issues that may arise
- Manage property listings across various platforms
- Communicate with cleaning vendors and coordinate cleaning schedules
- Handle vendor communications and build strong relationships with external partners
- Assist in the development and implementation of pricing strategies
- Make executive decisions to ensure the efficient operation of our rental properties
- Use tools such as Slack, Hostaway, Breezeway, WhatsApp and Notion to manage tasks and communicate with team members
**Requirements**:
- Previous experience in a customer service role
- Strong communication skills, both written and verbal
- Ability to handle advanced tasks and make executive decisions
- Experience with property management tools such as Hostaway and Breezeway is a plus
- Ability to work weekends and adapt to a flexible schedule
- Strong organizational skills and attention to detail
- A proactive and positive attitude towards problem-solving
- **Strong English (written and spoken)**
**Compensation**:
- 35-40 hours per week
- Potential additional bonus on goals achievement
Pay: R91,00 - R99,00 per hour
Expected hours: 35 - 40 per week
**Language**:
- English (required)
**Location**:
- Cape Town, Western Cape (preferred)
Expected Start Date: 2024/12/10
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