Operations Manager

5 months ago


Somerset West, South Africa Helderberg Personnel Full time

A well-established concern within the retail / restaurant industry is seeking to employ an Operations Manager that will be responsible for the optimal performance of the group. A tertiary qualification is essential, coupled with min 8 years relevant experience within a Quick Service Restaurant.

regional operations manager|retail

**Requirements**:

- Tertiary degree level qualification essential, with major in business, marketing or finance discipline preferred. Post graduate qualification (MBA) highly regarded.
- Commercially astute, with the ability to fulfil budgeting and forecasting functions for business growth.
- Sound understanding and knowledge of service department functions and ability to maximize same for designated territory.
- At least 8 years Operational Management experience.
- At least 3 years operating at Senior leadership level, and leading a team.
- Previous experience with multi-national preferred.
- Ability to formulate and analyse financial data essential.
- Sound management level planning, directing, leading, and controlling skills.
- Excellent interpersonal and communication skills.
- Strong Coaching and Influencing Skills with high emotional and cultural intelligence.
- High work ethic.
- Understanding that the role covers all trading hours of the business.
- Growth mindset with a view to continuous personal and business improvement

**Key Responsibilities**:

- To promote the Company’s mission, goals and code of conduct and act as a role model for the advancement thereof.
- Deliver Regional Plan and Budget designed to meet company’s Annual Operating Plan targets. Specifically recommend sales and growth targets by restaurant. Manage approved Plan and Budget.
- Develop and implement action plans to ensure continued progress in all elements of People Development, Compliance, Customer Experience, Restaurant Excellence and Sales & Profit Growth, as well as Innovation, Leadership and Continuous Improvement.
- Evaluate performance of designated positions
- Implement company programmes and communicate company strategies and objectives clearly and effectively in line with programs developed by Finance&Planning, HR, Operations&Marketing, Development and BI&Digital Team. This includes planning and directing changes with regards to staffing and reporting relationships.
- Ensure that company assets, facilities and equipment are managed efficiently, maintained properly and operated cost effectively.
- Lead, motivate and oversee designated Training & Development Plans
- Maximise sales opportunities and market development activities.
- Ensure OHS compliance and reporting of any criminal activity, property loss and or damage and take appropriate action as and when required.
- Partnership expectation
- Maintenance of a performance driven culture


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