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Training & Development Specialist

4 months ago

Kuils River, South Africa Ackermans Full time

**Job Advert**:
An exciting and challenging opportunity has become available for a **Training and Development Specialist**, within our HR Training team. Based at our Support Centre in **Kuilsriver.**

We are looking for a resilient, efficient and influential individual with retail experience. This individual will be involved in executing the training plan for Ackermans Operations to ensure value-add by transferring relevant skills and knowledge in order to equip our people with the aim to grow and develop the organisation.

**Qualifications**:
A formal diploma or degree in Human Resource management, Training or Industrial Psychology

**Knowledge, Skills and Experience**:
**KNOWLEDGE required**:

- Knowledge of competency based training and the development of training courses
- Working knowledge of the latest Microsoft packages (Word, Excel, Power Point & Outlook) is an important requirement

**SKILLS required**:

- Customer service focus both internally and externally and ensuring good interpersonal relationships
- Excellent language skills (verbal and written) in English, and ability to converse in a second official language would be a benefit
- Excellent presentation skills
- Accuracy in execution, attention to detail and reliability in meeting set deadlines and work with sense of urgency
- Be innovative and show initiative
- Good judgment together with strong problem-solving and decision-making abilities
- Exceptional planning, organising & time management skills
- The ability to influence across various levels and functions within the business, build relationship with all relevant stakeholders (Operations and Training & Development team) and communicate effectively at all levels both within, as well as outside the company.
- Be resilient, have tenacity and maintain high levels of drive and initiative under pressure

**Experience**:

- A minimum of 3 years relevant experience gained as Training and Development Practitioner within a retail environment
- Experience in competency based training and the ability to conduct and develop courses
- Experience in facilitation of learning event(s)

**Key Responsibilities**:

- To facilitate the transfer of skills and knowledge that is relevant to business needs within a given framework to enhance performance
- To effectively co-ordinate training activities for our Store employees to ensure the successful implementation of the Training Plan
- To develop relevant value-adding training material and workshops that will support business needs
- To collect, integrate and provide accurate and objective information to all relevant stakeholders
- To accurately assess skills, abilities and knowledge in order to determine competence.
- To effectively implement training business plans
- To evaluate training material and workshops on an on-going basis to ensure it is relevant, up-to-date and aligned with business needs
- Identification of changes in existing training material and ensure the update thereof
- Modification of existing material
- The monitoring of training results
- Recommendation of new training approaches, techniques and programmes