Support Consultant

2 days ago


Johannesburg, South Africa iLaunch Full time

Provide software support to live clients.

Logging of support calls via internal system.

Call classification.

Replication of issues.

Customer fixes and liaison.

Monitoring Support Dashboard and escalating issues as they arise.

Process and system improvement in conjunction with Team Lead, Customer Services Manager and Account Managers.

Grade12.

Minimum 5 years’ experience in Software support.

An IT related qualification.

Exposure to QlikView and / or web-based software.

Exposure to IsoMetrix and / or integrated risk management.

Excellent communication skills.

Problem-solving abilities.

Team player.


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