Salesforce Systems Analyst

Company Description

My client is a company specialising in information technology services focuses on services including IT consulting, technical and support services, and managed services.

**Job Description**:
**Analysis (including Business Case)**
- Implement routines to get to know / become an expert in various business processes (e.g., spend time in business & with users)
- Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right language, format for building & testing)
- Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
- Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
- Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
- Define testing requirements (pass or fail test cases)
- Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)

**Solution Design (within DevOps Context)**
- Translate business requirements into detailed systems requirements. Detailed system requirements must include all capabilities, interfaces, and functionalities within and across technologies.
- Build detailed user stories to be leveraged for system requirements design (modular)
- Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g., risk / governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
- Understand & leverage knowledge on the organisations technical landscape, environment, and broader architecture to define integration points across tech stacks for various requirements
- Work collaboratively with project / program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
- Continuously improve system requirements mapping (e.g., leverage input from questions asked etc. to consistently improve the quality of the requirements analysis for easier interpretation by the development teams)
- Work as part of the embedded DevOps team throughout the design process to review solution design (features and functionality)
- Facilitate resolution during development & testing phases for any change requirements

**Solution Delivery & Testing (manual)**
- Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
- Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to automation testing teams)
- Develop manual testing frameworks and patterns for the solution
- Lead the manual testing process for various solutions (e.g., execute test cases, analyse results)
- Provide real time feedback to the DevOps teams on change requirements identified throughout the testing process
- Review & monitor system stability, resilience etc. throughout the testing process (e.g., integration) & in production
- Define & monitor overall backlog planning for effective solution delivery
- Provide Developer & User support during user acceptance testing

**People**
- Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
- Conduct peer reviews & problem solving within and across the broader team

**Qualifications**:
Systems Analysts with Salesforce Certified (at least Salesforce Admin certified if we can’t get SF Dev certified will be benefitial).

Additional Information