Junior Second Line Analyst

7 months ago

Cape Town, South Africa Computacenter Full time

**Junior Second Line Analyst (Contract)_ZA**:
**Location**: South Africa - Cape Town | **Job-ID**: 204090 | **Contract type**: Fixed Term Contract | **Business Unit**: IT Service Delivery/Managed Services

**About the role**

We are looking for a skilled **Tier 2 Systems Engineer** to deliver Wintel Server support to international customer/s, in line with contractual SLAs and KPIs.

This is an opportunity to work for a large international group that provides Managed Services to enterprise level customers across a wide range of industries and technologies.

**Your main responsibilities**:

- Troubleshoot, diagnose and resolve technical incidents relating to primarily Microsoft infrastructure technologies (Windows Server, AD, DNS, etc)
- Perform root cause analysis and remediation of problem records
- Implement infrastructure changes
- Be the technical implementer of infrastructure projects
- Perform proactive maintenance, regular health checking and performance management
- Liaise and closely work with ITIL process based teams such as Incident Management, Change Management and Problem Management
- Use ITSM toolsets for tracking all work progress

**What we require**:
**Essential Knowledge/Skills/qualifications**
- Our customer demands our technical teams to pass criminal and credit vetting.
- Minimum 2-year Windows Server Support Experience
- Very strong ability to diagnose and resolve technical issues.
- Experience in Active Directory backend support (AD, DNS, DHCP, Group Policy, etc.)
- MCSA/MCSE: Server Administrator on Windows Server 2008 or higher (In progress or completed)

**Desirable Knowledge/Skills**
- Understanding of IP addressing, subnets, routing, firewall behaviour etc.
- Strong communication skills (both written and verbally - English)
- Server Hardware Management (IMPI) experience - HP/Dell/IBM/UCS
- VMware Knowledge
- Citrix Xenapp/Xendesktop Knowledge
- MCITP
- VCP501

**We'd love to hear from you if tick these boxes**:

- Fluency in English verbal and written communication
- Business etiquette skills for dealing with characters throughout the business
- Passion for customer satisfaction and service excellence
- Highly motivated, disciplined and ambitious
- Happy to work remotely without any physical access to the infrastructure
- Ability to work independently or as part of a team
- Ability to perform well under pressure
- Ability to learn quickly and loves technology
- Meticulous and thorough approach to all work
- Ability to “think outside of the box”
- Positive outlook and “can do” attitude
- Willing to be cross-trained within the team
- Committed to personal growth, training and writing exams
- Able and willing to travel to the UK and Europe offices (current valid passport), when required
- Comply with instructions from Team Leader and management
- Able to work shifts ranging between 07:00 - 19:00 (Monday - Friday / UK time)
- Provide out of hours standby cover on a rotation basis
- Work some overtime when required and approved
- Be willing to work some SA public holidays in return for double pay

**About us**

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.

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