Co Ordinator Financial Services

3 weeks ago


Parow, South Africa The Foschini Group Full time

**Job ID**:16232**Position Type**:Full-Time**Job Function**:Financial Services / Analytics**Workplace Type**:
**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of supervisors in a fast paced and dynamic working environment. This individual should be dynamic, pro-active, and display exceptional operational leadership skills.**
- **
You must**:
t Manage monthly targets and KPI’s to meet agreed deliverables

t Maintain and enhance the portfolio compliance standards + legislative requirements

t Maintain adherence to agreed quality benchmarks

t Ensure all strategies are effectively implemented è monitored è maintained

t Optimize people management to produce maximum productivity

t Identify gaps and opportunities for improvement

t Drive employee recognition and motivation

t Optimise the portfolio’s productivity as needed

t Manage relationships with relevant business stakeholders

t Enhance management reporting as a performance analysis tool

t Resolve all escalated queries effectively and efficiently

t Ensure people management processes are utilized as needed

t Deliver on all administrative tasks timeously and accurately

**You need**:
l Call centre leadership experience (3-4years)

l A management related qualification [advantageous]

l To seriously commit to continuous learning (products and processes)

l 2 years’ experience managing team leaders

l Exceptional analytical and decision-making ability

l Strong numerical, problem solving and administrative skills

l Excellent business communication skills

l Proven experience in people management

l Ability to work under pressure and multitask to meet targets

l Excellent time management, planning, and organizational skills

l To engage and influence relevant stakeholders on projects/initiatives


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