Service Manager: IT Specialist

2 weeks ago

Bellville, South Africa Sanlam Full time

Who are we?
Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Sanlam. What will you do?

Engagement with SGT to align and ensure fit for purpose processes and tools for BI across the Service Management and Compliance disciplines.
Engagement with BI Data Platform stakeholders to ensure smooth transition between the Business and IT Support services for efficient and effective customer service.
Service Management with a focus on Change Management, Release Management, Business Continuity & Disaster Recovery Management
- Process creation, implementation, continuous improvement and user onboarding/training on respective Service Management processes and tools.
- Process Owner and Management responsibilities.

**o SLA Management**: ensure relevant SLAs and OLAs are in place where appropriate and work with BI Service and Application Managers to align 3rd party contracts.

**o Service Management Reporting**: Create/Continuously Improve a reporting capability to support SLA & Operational Management requirements (adherence to SLAs, etc.)
- Stakeholder Engagement
- Ensure service management processes in the BI environment are fit for purpose and adheres to the required governance, standards, policies.
- This role will also drive the implementation of any future developments and enhancements to existing ITSM toolsets used for knowledge management and service level/performance reporting.
- Business Continuity Management and Disaster recovery preparation and management for the BI & Analytics team
- User training and onboarding.

**Compliance, Risk & Vulnerability Management**:

- Engage with all stakeholders.
- Manage and drive any open items to completion.
- Reporting
Stand-in for the Support Service Manager when required (the Support Service Manager will stand-in for this role when required as well). Qualifications
Grade 12 and/or qualification in Information Technology would be advantageous
ITIL V3 (or higher) Level 2/3 Certification/s highly advantageous
Agile Certification is highly advantageous

**Experience**:
Knowledge and experience across multiple Service Management processes is highly advantageous with Incident Management, Change Management and/or Problem Management experience required as a minimum.
Agile delivery experience is highly advantageous
Process mapping and documentation is highly advantageous
Financial Industry and BI experience is highly advantageous
DevOps team experience is highly advantageous
Experience working with Audit, Risk and Vulnerability Management highly advantageous
User Training/Onboarding

**Knowledge**:
Process Mapping
PowerPoint Presentations and Reporting
Understanding of BI and supporting capabilities is highly advantageous
Understanding of a DevOps team way of work is highly advantageous
Understanding of Audit and Risk Management highly advantageous Personal Attributes Interpersonal savvy - Contributing through others Decision quality - Contributing through others Plans and aligns - Contributing through others Optimises work processes - Contributing through others Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing through others Customer focus - Contributing through others Drives results - Contributing through others Collaborates - Contributing through others Being resilient - Contributing through others Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

  • Service Providers Practice Consultant

    3 days ago

    Bellville, South Africa HRInsync Full time

    **Company** Top Medical Aid company in SA striving to be #1! **Purpose** To provide optimal, "Personally Yours" support to the healthcare providers on the network, expand the network and promote the Scheme. **Responsibilities** - Proactive Management for short paid claims and Overcharged Claims - Increase referrals to top-ranked specialists - Compile,...

  • Service Providers Practice Consultant

    7 days ago

    Bellville, South Africa Dymaxa Recruitment Full time

    Our client, a non-profit, medical scheme is seeking a **Services Providers Practice Consultant **in **Bellville, Cape Town** area. **Duties include the following, but not limited to**: - To provide optimal support to the healthcare providers on the network, expand the network and promote the Scheme. **Requirements**: - Medical or business-related...

  • Operations Specialist

    Found in: Adzuna ZA B C2 - 3 days ago

    Bellville, South Africa Adzuna ZA B C2 Full time

    Job title: Operations Specialist (Investment Management)Our client, an investment and asset management company situated in Bellville, has a vacancy in their Operations department for an experienced Operations Specialist.Role functionThe Operations Specialist will report into the Operations Manager who reports into the Chief Operating Officer.The purpose of...

  • Operations Specialist

    Found in: Whatjobs ZA C2 - 3 days ago

    Bellville, South Africa Finovate People Full time

    Job title: Operations Specialist (Investment Management) Our client, an investment and asset management company situated in Bellville, has a vacancy in their Operations department for an experienced Operations Specialist . Role function The Operations Specialist will report into the Operations Manager who reports into the Chief Operating Officer. The...

  • Operations Specialist

    Found in: Adzuna ZA B C2 - 1 week ago

    Bellville, South Africa Adzuna ZA B C2 Full time

    Job title: Operations SpecialistOur client, an investment and asset management company situated in Bellville, has a vacancy in their Operations department for an experienced Operations Specialist.Role functionThe Operations Specialist will report into the Operations Manager who reports into the Chief Operating Officer.The purpose of the role is to contribute...

  • Operations Specialist

    Found in: Whatjobs ZA C2 - 1 week ago

    Bellville, South Africa Finovate People Full time

    Job title: Operations Specialist Our client, an investment and asset management company situated in Bellville, has a vacancy in their Operations department for an experienced Operations Specialist . Role function The Operations Specialist will report into the Operations Manager who reports into the Chief Operating Officer. The purpose of the role is to...

  • Retirement Fund Specialist

    5 days ago

    Bellville, South Africa Your HR Outsourced Full time

    Retirement Fund Specialist (In-Fund Counsellor) Our client is looking for a Fund Specialist that has experience in the Financial Services Industry with the focus on Financial Planning in the Local Authority Retirement Fund environment. **Responsibilities** - Interact with clients directly or over the telephone. - Gather clients information to complete the...

  • IT Risk Compliance Manager

    4 days ago

    Bellville, South Africa Sabenza IT Full time

    IT Risk & Compliance Manager IT Manager - IT Belville - Western Cape - South Africa Welcome to the dynamic realm of insurance, where every transaction is underpinned by trust and security. In this landscape of digital innovation and evolving regulatory frameworks, the role of an IT Risk & Compliance Manager stands as a guardian of integrity and...

  • Client Services Specialist

    4 days ago

    Bellville, South Africa Sanlam Full time

    Build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings,...

  • Actuarial Product Specialist

    4 days ago

    Bellville, South Africa TLT Appointing Full time

    Company Description About Us: TLT Appointing provides recruitment serves via a team of specialist recruitment consultants in the following areas Finance, HR, IT & Telecommunications, Financial Services, Engineering, FMCG & Retail, Consulting & Professional Services, Public Sector, Executive Search **Job Description**: - Contributing to the delivery of...

  • Service Delivery Manager

    6 days ago

    Bellville, South Africa Moyo Africa Full time

    Service Delivery Manager l Western Cape Overview: We are looking for a passionate Service Delivery Manager with a combination of practical experience, business acumen and a solid service management foundation to join our team. The Service Delivery Manager is responsible for the day-to-day management of the IT organisation (people, partners, processes and...

  • Specialist: Systems Backup and Business Continuity

    2 days ago

    Bellville, South Africa University of the Western Cape Full time

    Post Number- 8021687- Faculty/Department- University of the Western Cape -> ICS Department -> IT Operations & Services- Type of Position- Permanent - Full Time- Length of Contract Period- Location- Main Campus - Bellville, WC ZA (Primary)- Closing Date- 17/5/2024**Role Clarification & Key Performance Areas** The UWC’s Information and Communication...

  • Manager: IT Strategic Services

    2 days ago

    Bellville, South Africa Cape Peninsula University of Technology Full time

    Faculty- Department- Cape Peninsula University of Technology -> Computer & Telecom Services -> Stratic&Admin Supp Services- Campus/ Location- Bellville Campus - Bellville, Cape Town, WC ZA (Primary)- Job Type- Permanent- Occupational Function- Support / Admin- Number of Positions- 1- Annual Salary Package (incl. Medical Aid rate based on principal member...

  • Client & Data Specialist

    2 days ago

    Bellville, South Africa Sanlam Full time

    Who are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides...

  • Service Advisor/workshop Manager

    4 days ago

    Bellville, South Africa CARtime SA Full time

    Our workshop in Bellville, Western Cape is looking for a Service Manager, MUST have a valid driver's license. Applicant who has previously worked for an aftermarket service center such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etc. will be given preference. **Requirements**: - Customer service skills - Communication skills -...

  • Agile Facilitator/scrum Master

    5 days ago

    Bellville, South Africa Progressive IT Resourcing Full time

    **Our Client?** Company Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • Group Insurance Pricing Specialist

    3 days ago

    Bellville, South Africa Momentum Corporate Full time

    **Introduction** An exciting permanent position for a motivated and numerate Risk Pricing Specialist has become available in the Corporate Insurance Pricing team within Momentum Corporate. **Role Purpose** **Requirements**: - Minimum matric with exemption including Mathematics (Pure) and Accounting/Physical Science. - Bachelor's degree in Commerce,...

  • Cash Placement Specialist

    1 week ago

    Bellville, South Africa PSG Konsult Full time

    Cash Placement Specialist Location: Bellville Hybrid: Yes PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with...

  • Assistant Payroll Manager

    5 days ago

    Bellville, South Africa Feedem Recruitment Full time

    **Job Advert Summary**: We are recruiting for an Assistant Payroll Manager. Established in 1975, Feedem is a large contract catering company in South Africa which manages in excess of 300 sites and employs more than 5 000 people ranging from dieticians, chefs and human capital specialists to hygiene experts. We provide a wide range of catering and...

  • Ai Automation Business Consultant

    5 days ago

    Bellville, South Africa Progressive IT Resourcing Full time

    The person will design and implement Artificial Intelligence decision objects for Company's internal business units and functional teams. These AI decision objects are designed and delivered through a technology platform called Merlynn TOM. In short, these AI decision objects are called Digital Twins. Implementing such Digital Twins of human experts enables...