Service Delivery Manager

2 weeks ago


Bellville, South Africa Moyo Africa Full time

Service Delivery Manager l Western Cape

Overview: We are looking for a passionate Service Delivery Manager with a combination of practical experience, business acumen and a solid service management foundation to join our team. The Service Delivery Manager is responsible for the day-to-day management of the IT organisation (people, partners, processes and technology), establishing and maintaining optimal IT service levels that meet the needs of the business. These activities typically include ongoing engagements with all stakeholders (business, IT service operations, service providers and projects) to ensure alignment with ever-changing business demand, and accordingly organise the IT organisation to provide service assurance without provisioning which can increase costs, or under-provisioning, which can put service quality at risk.

Role Requirements:

- 5 - 7+ years’ working experience in roles such as an IT Manager, Service Manager or Service Delivery Manager
- Implement and maintain IT Service Management (ITIL) and IT Governance (COBIT) Frameworks
- Design, implement and maintain process maturity for IT operations
- Preferably a Tertiary degree, diploma, or certificate in an Information Technology related field

**Salary**: R50,000.00 - R65,000.00 per month

Ability to commute/relocate:

- Bellville, Western Cape: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have 5 - 7+ years’ working experience in roles such as an IT Manager, Service Manager or Service Delivery Manager?
- Experience with implementing and maintaining IT Service Management (ITIL) and IT Governance (COBIT) Frameworks?



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