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Reservationist, Hospitality Industry
4 weeks ago
**RESERVATIONIST, HOSPITALITY INDUSTRY - LODGE EXPERIENCE ESSENTIAL, GAUTENG**
Qualifications & Requirements:
ResRequest or similar reservations system
**Experience**:
Minimum 3 years’ experience.
ResRequest (or similar reservations system) experience essential
Package
Salary is negotiable depending on experience and references 15 days annual leave
Provident Fund
Working alternating weekends
Duties/Responsibilities:
Responsibilities include but not limited to:
To deal with reservation enquiries, bookings, deposits, cancellations, confirmations, pro-forma’s etc. procedure
To deal with the waitlists and complimentary reservations as per procedure To ensure that provisional bookings are followed up
Check for double bookings
Maximise occupancy with liaison of the reservationists, Reservations Manager and the General Manager
Maintain good relations with all other departments Balance occupancies daily
Ensure that all filing is up to date
Maintain guest history as per procedure Ensure credit policy is adhered to
Follow up on travel agent voucher correspondence and other documentation that might be outstanding
Ensure the smooth running of the reservations department Check arrivals
Check groups - check payment received
Daily reports to be completed and sent to accordingly Check up on no shows and cancellations
Reporting to directors
Sober Habits
Impressive time management and organizational skills Dazzling telephone and communication skills
Friendly but professional work ethic.
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