See more Collapse

Desktop Support Technician

2 months ago

Rustenburg, South Africa Afritop SA Full time

Effectively troubleshoot and manage production incidents.
- Communicate accurate impacts of production incidents
- Recommend solutions to production problems.
- System level documentation
- Support desktop operating systems, hardware and software OS (all versions )
- Efficiently troubleshoot and resolve complex problems in a highly technical environment.
- Participates in technical training programs and self-directed learning.
- Providing Tier II support to clients related to issues with assigned business unit products and services.
- Respond to escalated tickets from Tier I support staff to issues that impact clients business operations.
- Perform more advanced troubleshooting of routers and systems making adjustments within scope of responsibility.
- Appropriately handling all customer issues including troubleshooting and providing feedback to the customer
- Supports customers per the details contained in the customer maintenance and support contracts-SLA.
- Maintains a high level of customer satisfaction through professionalism.
- Ensure compliance with SLAs and OLAs
- Establish and maintain procedures to ensure timely and accurate resolutions of customer issues working with in-house development teams
- Analyze and build recommendations to optimize the customer’s integration with our external and Internal services and solutions.
- Prepare accurate, clear, and timely reports.
- Prioritize work and set expectations for all incidents and requests.
- Analyze, troubleshoot and resolve reported issues (software, hardware and processes) using a logical and systematic approach.
- Document all support incidents for data reporting purposes.
- Provide day to day desktop support;
- Provide prompt and accurate feedback to customers.
- Additional projects and duties as required to support the growth of the IT department.
- Validate resource requirements and develop cost estimates.
- Identify and escalate issues as needed.
- Conduct meetings and prepare presentations to share ideas and findings.

**Salary**: R12,500.00 - R15,000.00 per month

We have other current jobs related to this field that you can find below

  • IT Desktop Support Technician

    5 days ago

    Rustenburg, South Africa Afritop SA Full time

    **Responsibilities** - Effectively troubleshoot and manage production incidents. - Communicate accurate impacts of production incidents! - Recommend solutions to production problems. - System level documentation - Support desktop operating systems, hardware and software OS (all versions ) - Efficiently troubleshoot and resolve complex problems in a highly...

  • IT Desktop Support Technician

    2 weeks ago

    Rustenburg, North-West, South Africa Afritop SA Full time

    Responsibilities Effectively troubleshoot and manage production incidents. Communicate accurate impacts of production incidents Recommend solutions to production problems. System level documentation Support desktop operating systems, hardware and software OS (all versions ) Efficiently troubleshoot and resolve complex problems in a highly technical...

  • Desktop Support Technician

    2 weeks ago

    Rustenburg, North-West, South Africa Afritop SA Full time

    Effectively troubleshoot and manage production incidents. Communicate accurate impacts of production incidents Recommend solutions to production problems. System level documentation Support desktop operating systems, hardware and software OS (all versions ) Efficiently troubleshoot and resolve complex problems in a highly technical environment. Participates...

  • Technician: Clinpath

    3 weeks ago

    Rustenburg, South Africa Ampath Laboratories Full time

    Advert Reference: P12811 Technician: Clinpath Job Title: Technician: Clinpath Closing Date: 2024/05/29 Position Available From: 2024-05-22 Area: Rustenburg Actual Place Of Work: Rustenburg Position Type: Full-Time Weekly Hours: 45 Time Conditions: 5 day Work Week (South Africa) Purpose of Position: To provide technical support, perform routine and...

  • Technician: Clinpath

    2 weeks ago

    Rustenburg, North-West, South Africa Ampath Laboratories Full time

    Technician: Clinpath - Rustenburg page is loaded Technician: Clinpath - Rustenburg Apply locations Rustenburg time type Full time posted on Posted Yesterday job requisition id P12881 Advert Reference:P12881 Technician:Clinpath - RustenburgJob Title:Technician:Clinpath - Rustenburg Closing Date:2024/06/10 Position Available From:Area:Rustenburg Actual Place...

  • Technician : Clinpath - Rustenburg

    4 weeks ago

    Rustenburg, South Africa Ampath Trust Full time

    Advert Reference: P12481 Technician : Clinpath - Rustenburg Job Title: Technician : Clinpath - Rustenburg Closing Date: 2024/04/22 Position Available From: 2024-04-15 Area: Rustenburg Actual Place Of Work: Rustenburg Position Type: Full-Time Weekly Hours: 45 Time Conditions: 5 day Work Week (South Africa) Purpose of Position: To provide technical...

  • Technician: Clinpath

    2 weeks ago

    Rustenburg, North-West, South Africa Ampath Laboratories Full time

    Advert Reference:P12811 Technician: ClinpathJob Title:Technician: Clinpath Closing Date: 2024/05/29 Position Available From: Area: Rustenburg Actual Place Of Work:Rustenburg Position Type: Full-Time Weekly Hours: 45 Time Conditions: 5 day Work Week (South Africa)Purpose of Position: To provide technical support, perform routine and stat analyses of samples...

  • Automotive Technician

    2 weeks ago

    Rustenburg, South Africa Bonafide Human Capital Full time

    Our well known automotive dealer client based in **Rustenburg, Northwest **currently holds a vacancy for a qualified **Automotive Technician.** Preferences: - Previous Motor Vehicle Technician Experience within a Dealership environment, mandatory. - Qualified Technician, mandatory To diagnose and repair faults, and conduct vehicle services according to...

  • Automotive Technician

    2 months ago

    Rustenburg, South Africa Bonafide Human Capital Full time

    Our well known automotive dealer client based in **Rustenburg, North West **currently holds a vacancy for a qualified** Automotive Technician.** Preferences: - Previous Motor Vehicle Technician Experience within a Dealership environment, mandatory. - Qualified Technician, mandatory To diagnose and repair faults, and conduct vehicle services according to...

  • Technician : Clinpath - Rustenburg

    2 weeks ago

    Rustenburg, North-West, South Africa Ampath Trust Full time

    Advert Reference:P12481 Technician : Clinpath - RustenburgJob Title:Technician : Clinpath - RustenburgClosing Date:2024/04/22Position Available From:Area:RustenburgActual Place Of Work:RustenburgPosition Type:Full-TimeWeekly Hours:45Time Conditions:5 day Work Week (South Africa)Purpose of Position:To provide technical support, perform routine and stat...

  • Automotive Technician

    2 weeks ago

    Rustenburg, North-West, South Africa Bonafide Human Capital Full time

    Our well known automotive dealer client based in Rustenburg, North West currently holds a vacancy for a qualified Automotive Technician.Preferences: Previous Motor Vehicle Technician Experience within a Dealership environment, mandatory. Qualified Technician, mandatoryTo diagnose and repair faults, and conduct vehicle services according to prescribed...

  • Senior Technician: Clinpath

    3 weeks ago

    Rustenburg, South Africa Ampath Trust Full time

    Advert Reference: P12557 Senior Technician: Clinpath - Rustenburg Job Title: Senior Technician: Clinpath - Rustenburg Closing Date: 2024/05/01 Position Available From: 2024-04-24 Area: Rustenburg Actual Place Of Work: Rustenburg Position Type: Full-Time Weekly Hours: 45 Time Conditions: 5 day Work Week (South Africa) Purpose of Position: To provide...

  • Senior Technician: Clinpath

    2 weeks ago

    Rustenburg, North-West, South Africa Ampath Trust Full time

    Advert Reference:P12557 Senior Technician: Clinpath - RustenburgJob Title:Senior Technician: Clinpath - RustenburgClosing Date:2024/05/01Position Available From:Area:RustenburgActual Place Of Work:RustenburgPosition Type:Full-TimeWeekly Hours:45Time Conditions:5 day Work Week (South Africa)Purpose of Position:To provide technical support, perform routine and...

  • Senior Technician: Clinpath

    2 weeks ago

    Rustenburg, North-West, South Africa Ampath Trust Full time

    Advert Reference:P5409 Senior Technician: ClinpathJob Title:Senior Technician: ClinpathJob Grade:Grade 12Closing Date:2023/02/15Position Available From::00Area:RustenburgActual Place Of Work:RustenburgPosition Type:Full-TimeWeekly Hours:45Time Conditions:5 day Work Week (South Africa)Purpose of Position:To provide technical support, perform routine and stat...

  • Vehicle Technician

    3 weeks ago

    Rustenburg, South Africa Ellahi Consulting Full time

    The employer is a leading automotive dealership group that represents various brands across South Africa, we are currently recruiting for a highly motivated and experienced Vehicle Technician to join the focussed Dealership Team in Rustenburg **Location**: Rustenburg, North West **Salary**: R13k - R16k per month depending on experience plus...

  • Snr Mechanical Technician

    4 weeks ago

    Rustenburg, South Africa Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth...

  • Snr Mechanical Technician

    2 weeks ago

    Rustenburg, North-West, South Africa Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Technician Commercial

    2 weeks ago

    Rustenburg, North-West, South Africa Fidelity Services Group Full time

    COMMERCIAL TECHNICIAN - INSTALLATIONS, SERVICES,MAINTENANCE AND ACCESS:Overall Purpose of the job:Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, CommissioningMinimum qualifications and experience: Matric or equivalent Minimum...

  • Junior Technician

    1 month ago

    Rustenburg, North-West, South Africa G4S Full time

    Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.Job Introduction:G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for a Junior Technician based at our operations in Glencore Alloys, North West reporting to the...

  • Instrumentation Technician

    2 weeks ago

    Rustenburg, North-West, South Africa De Beers Group of Companies Full time

    Company Description The Instrumentation Technician is responsible for providing dedicated technical and operational systems support to the process division. The role requires a high degree of competence in instrumentation used in highly automated plants. The role is further responsible to ensure that all systems are maintained and optimised to ensure that...