Experience Design Delivery Lead

3 weeks ago

Johannesburg, South Africa Nedbank Full time

**Requisition Details & Talent Acquisition Contact**
- REQ 120546 - Keabetswe Modise**Job Family**
- Information Technology**Career Stream**
- Digital**Job Purpose**
- We are looking for an Experience Design Delivery Lead to define, operationalise and manage the delivery of digital innovation initiatives across the enterprise. This includes operationalising the CCD framework enterprise wide and working to ensure Nedbank’s agile practices, processes and governance are always inclusive of class leading digital product design practices, processes and governance.-
**Responsibilities**:

- Support the Head of Design Experience in the agile delivery of critical digital innovation initiatives.
- Manage the delivery of products and experiences that fulfil our purpose to use our financial expertise to do good for individuals, families, businesses and society
- Shaping the strategic direction of experience design delivery methodologies, frameworks, principles and templates to enable customer-centric design-led experiences enabled by people and technology.
- Manage and implement governance frameworks for the enterprise design function.
- Defining and implementing a governance framework and forums, integrated to existing agreed processes and forums.
- Drive XD leading practice standards and methodologies within design and across the enterprise through knowledge sharing, ways of working and role modelling.
- Manage relationships with the other chapters in the value chain.
- Effectively communicate ideas, both verbally and visually to gain stakeholder agreement
- Collaborate actively and work effectively with cross-functional teams to CCD methodology is adopted as part of an enterprise process.
- Create solid recommendations and prioritization based on technology and business needs.
- Accountable for time management within each project to ensure agreed deadlines are met.
- Align to technical infrastructure of the Group.
- Support the achievement of the business strategy, objectives and values by ensuring delivery of process, services and solutions.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

**Essential Qualifications - NQF Level**
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees

**Essential Certifications**
- Bachelor's Degree or diploma
- At least 3 years of experience as an Agile Coach or 5 years of experience as a Scrum Master or Agile delivery lead
- Proven experience working with various stakeholders (able to teach Agile to different levels)
- In possession of solid experience in the agile delivery of complex initiatives involving multíple teams, Business Areas and/or other non-technical departments.
- Someone who has already helped other startups and scaleups to achieve their goals, deliver major initiatives and reflect on learnings.
- Someone who strives to be a good leader. You inspire others, lead by example and do everything that is necessary to understand others.
- Goal oriented - you are convinced that there are no problems that can’t be solved, just some solutions might be difficult. You are full of ideas and the desire to experiment and are not afraid to challenge the status quo.
- You know what great product, product development, product discovery/delivery, and DevOps culture looks like.
- Able to ask the right questions and lead teams towards being self-organized and self-sufficient.
- A successful history of working within software engineering with a focus on web technology
- Proven experience delivering end-to-end digital experiences
- Experience in digital transformation programs working in an agile environment.
- Experience running product discovery, creating a shared vision, and make things happen using impact and influence.
- Communicating product vision and goals to teams, senior leaders and executives
- Own the product backlog with accountability for clarity of items, prioritisation, visibility and appropriate understanding of items by the development team.
- Collaborate with and influence key stakeholders from product and other stakeholders.
- Owning the product development and management lifecycle

**Preferred Certifications**
- Strong Agile mindset
- Agile practice related Certifications a plus but not essential (CSM, CSP-SM, SAFe, SAFe Scrum Master, etc.) Experience trumps certification
- Skilled at working

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