Claims and Quality Assessor: Life Assurance

3 weeks ago


Centurion, South Africa iMasFinance Co-operative (Ltd) Full time

**Job Purpose**
Responsible to assist in the assessment of all cell captive claims and group scheme claims reported by members and to further assist with administrative functions within the department.
**Job Outputs**:

- Document management
- Register, submit and report on claims
- Follow up on enquiries and handle claims administration
- Monthly reporting
- Investigate and resolve customer queries in a timely manner to ensure ongoing customer satisfaction and retentions
- Peruse system journals
- Stakeholder management
- Ensure iMas meets all administrative requirements as per FAIS to ensure full compliance and provide monthly feedback.

**Qualifications and Experience**
- National Senior Certificate (Matric)
- FSCA recognized qualification (advantageous)
- Regulatory Exam (RE 5) (advantageous)
- Computer literacy (MS office)
- Valid driver’s license (Code 8 manual)
- At least 2 years’ experience in Claims and/or Life Assurance administration
- Basic knowledge of refund premiums
- Basic knowledge of Cell captive business (advantageous)

**Knowledge and Skills**
- Life assurance claims process and relevant legislation
- Excellent writing and communication skills
- Good Negotiation
- Conflict management
- Organizing skills and computer skills


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