L2 Support Analyst/ Front End Design
3 months ago
**Job description**
**PROFILE**:
Mixing problem solving skills, analytics and technique, you will be able to provide support and lead individual projects as per requests. You are very organized, a team-player and able to multi-tasks. You will be working with a team of over 15 persons with different skills within the IT support department.
You will be responsible for various tasks and projects, including:
- Provide Level 2 support, troubleshooting, and resolution for our systems
- Managing & Servicing Service engine (SE) and Assignment Management Pro(APRO) systems.
- Configuration and customisations of SE and APRO platforms for our UK client using **HTML, JavaScript, CSS and T SQL**.
- You will be able to solve queries and problems
- Add hoc maintenance and assistance
- Develop and maintain technical documentation, including design documents, user guides, and release notes.
You will be responsible for troubleshooting and resolving system tickets, ensuring efficient and effective solutions. They will collaborate closely with our existing support analyst, providing timely assistance to resolve tickets promptly.
**REQUIREMENTS**:
- Minimum 3 years’ experience in a similar position
- HTML, CSS, JavaScript and T-SQL
- Excellent communication skills both verbal and written.
- Excellent levels of English
**Nice to haves.**
- Basic understanding of APIs and Data Mapping
- Servicengine System knowledge
- APRO System knowledge
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