Service Advisor

2 weeks ago


East London, South Africa Gazelle Creek Technologies Full time

**Responsibilities**
- Represent the dealership at reception, welcome customers, book in units for repairs/servicing.
- Answer questions about service outcomes, schedule, and book appointments, facilitate units and customer drop-offs and pick-ups.
- Assist with parts sourcing, and pricing and create quotes for customers’ approval.
- Provide customers with feedback and information regarding the progress of unit repairs.
- Establish and maintain good working relationships with fleet customers, to encourage repeat and referral business.
- Complaints handling to resolution.
- Any other related duties as required by the Managing Director and Workshop Manager when required.
- Greet customers and offer excellent customer service.
- Maintain customer records and enter data into dealership system.

**Qualifications**
- Min of 3 years’ experience as a Service Advisor with a strong administration
- Strong knowledge of administrative processes and systems (workshop management system)
- Experience with corporate dealerships / and volume brands
- Track record of reaching targets
- Exceptional customer service capabilities
- Excellent administrative abilities
- Grade 12 Matric + Driver's license
- Computer literate / Pastel / Excel / Kerridge / Pinnacle (adv)
- Customer friendly and service orientated.
- Able to work in a highly pressurised environment.

**Salary**: R18,000.00 per month


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