Guest Relations and Reservations Consultant
4 weeks ago
HostAgents is an established short-term rental agency based in Bloubergstrand. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals along the West Coast and Atlantic Seaboard. We currently have under 300 properties under our portfolio.
As we expand our property portfolio, we would like to welcome a hardworking and goal orientated Guest Relations and Reservations Consultant to join our team. This position would suit someone with a lot of energy, who is willing to go above and beyond.
**Duties Include**:
- Managing bookings and availability calendar.
- Managing guests’ experiences
- Ensuring guests have a pleasant experience
- Arranging reservations
- Handling complaints as they arise
- Processing bookings via extranets.
- Administrative Work - mostly web-based.
- Guest Liaisons.
- Deal with travel agents.
- Ensure all quotations are followed up on a regular basis in order to ensure maximum revenue.
- Actively try to resolve guest complaints, where possible, exercise judgement and escalate it to the manager.
- Ensure accurate & detailed capturing of reservations.
- This is a challenging job that will reward people who are self-motivated and hardworking. You will learn a lot and expand your horizons while working with a fantastic group of people.
**Requirements**:
- Be Fluent in English and proficient in Afrikaans
- Exceptional telephone etiquette and mannerisms are required.
- Strong verbal and written communication skills.
- High level of computer literacy (MS Office - Outlook, Word & Excel) -We work 95% of the time from a computer softwate system, so your IT skills needs to be above average
- Be a quick learner with attention to detail and strong administrative skills.
- Be flexible and able to cope with a variety of different tasks.
- Excellent customer service orientation.
- The ability to work effectively in a pressurised environment.
- The ability to work well within a team environment and without supervision.
- Previous hotel reservations or travel experience is a requirement.
- You will be required to work 1 weekend a month
**NOTE**:
- Must live within 20km of Parklands
- Must have your own vehicle
- Must have worked for more than 2 years dealing with online reservations booking systems
- Must have at least a minimum of 2 years in the hospitality industry
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Bloubergstrand, Western Cape: Reliably commute or planning to relocate before starting work (required)
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