Residence Manager

2 weeks ago

Stellenbosch, South Africa Newmark Hotels Full time

**RESIDENCE MANAGER**

Blaauwklippen Hospitality (Pty) Ltd requires an experienced and hardworking Residence Manager to join and manage their Accommodation Team. As the Residence Manager, you will be entrusted with overseeing all facets of our Accommodation operations, managing a team of housekeepers and receptionist, ensuring all give an outstanding consistent 5-star experience for our guests.

**KEY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO**:

- Take charge of the day-to-day operations of our Estate Accommodation Offering which includes but not limited to administration, bookings, marketing, maintenance, housekeeping and managing of accommodation staff,
- Manage all property assets and operations to maintain 5-star standards set out by Newmark Hotels and Blaauwklippen owners,
- Maintaining a high profile with guest & staff - welcoming guest, check-in/out, presenting estate offerings, organising guest logistics, bookings, and food offerings (breakfast/ lunch/ dinner) options,
- Review the financial health of the department including revenue levels, cost controls and cash flow on a daily, weekly, and monthly basis in conjunction with the budget,
- Review and report on monthly consumption and usage of all consumables by ensuring accurate stock takes are managed and in accordance with the budget,
- Serve as a passionate brand advocate for the property and ensure that the intent of the brand is pulled through in the guest experience,
- Maintain the properties reputation and brand standing in the market by enforcing and upholding the hotels policies and procedures and guest house rules,
- Facilitate effective daily, weekly and monthly meetings with all parties involved and general staff to ensure all understand the accommodation priorities and are aware of operational requirements,
- Monitor guest reviews and respond proactively,
- Coordinate all maintenance issues with the Maintenance department to make sure rooms remain aesthetically pleasing and functional,
- Daily monitoring on staff opening/ closing duties to perfection for guests,
- Manage, train, and develop team members on an ongoing basis to ensure a 5-star accommodation experience,
- Ensuring good communication between the Accommodation department and all other third-parties involved on and off the Estate,
- Esure predetermined accommodation goals are met and drive revenue targets,

**Requirements**:

- A vibrant individual with a profound accommodation background and/or relevant qualification,
- Good people management skills to inspire and lead,
- An unwavering commitment to prioritizing our guests, ensuring every experience is memorable.
- 2 years’ minimum experience within a accommodation managing position,
- Ability to work flexible hours, including weekends and holidays,
- Own reliable transport to get to and from work.

**Job Types**: Permanent, Full-time

**Experience**:

- Accommodation Management: 2 years (required)

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