External Product Support Officer

6 months ago


Thabazimbi, South Africa Engineered Sourcing Full time

To take enquiries from customers, both internal and external and expedite these to the benefit of the branch and the Group. Customer and Branch visits. Called calling.
- Achieve Division sales budget.
- Understand the difference between Margin and Mark-up.
- Effective and efficient customer contact extracting the needs of the customer.
- Making accurate legible written notes of the customer, his needs and the time frame requirements of each enquiry.
- Creating a stimulating environment which makes us the preferred supplier to our customers.
- Ensure total participation and create synergy between diverse customer views and intentions.
- Stay within communicated time frames and provide accurate information timeously.
- Maintain a good relationship with customers.
- Communicate requirements to Manager and Product Divisions.
- Pro-active stock planning with Manager and Product Divisions.
- Develop selling skills to maximize sales opportunities and achieve goals.
- Create selling opportunities and overcoming objections.
- Closing the sale

Matric / Grade 12 Valid driver’s license. Minimum 5 years Fluid Tech Sales experience. Experience working on Kerridge (ERP System) will be advantageous. Client relationship management.


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