Customer Service Representatives

2 weeks ago

Cape Town, South Africa TechQuarters Full time

**About Babble**

Babble is a leading technology business that is reimagining how we do work. Founded in 2001, the company works with over 18,000 organisations in a wide range of sectors - including financial, health and education, travel and accommodation, and public services - by sourcing deploying and supporting locally the very best cloud solutions.

Babble’s growth over the last few years is one of the big success stories in its industry. This is demonstrated by the private equity investment of Graphite Capital in November 2020 - which was supported by reinvestment from LDC and management - to accelerate the buy and build strategy for the business. Annual revenue has rapidly grown to £40m - over 90% of which is recurring. It has over 25,000 cloud-based users, 34,000 mobile connections and 4,000 CCaaS supported agents.

**The Purpose of your role**

To handle inbound calls to Babble, ensuring calls are answered promptly, customers are greeted warmly, cases are logged and where possible resolved on first contact. Escalate support cased as and when required. Prepare and send selected orders for goods & services for customer approval.

**Key Responsibilities**
- Answer inbound calls related to Support and Sales.
- Raise cases where necessary in the CRM.
- First contact resolution on first line issues.
- Raise opportunities (orders) for customer approval.

**What good looks like for this role**
- Confident telephone manner.
- An excellent communicator, with an ability to build rapport with customers.
- Good written and verbal communication skills.
- Being comfortable working in a fast-paced environment where the customer always comes first.
- Be adaptable to change and flexible in your approach.
- Have a positive attitude and willingness to learn.
- Resilience and tenacity.
- Computer literate - word, excel, outlook and Teams and experience of working in a CRM system, capable of learning new software if required.

**Requirements for the role [experience]**
- **Experience in a call centre environment is a plus but not essential.**
- **Strong administrative skills and attention to detail.**
- **Good organisational skills and multi-tasking skills.**
- **Experience in handling, or ability to handle, stressful situations resulting from high volume of phone calls and frustrated customers.**

**What you also need to know**
- Schedule Monday - Friday (Full-time).
- Work remotely (own equipment necessary)
- Competitive salary

**The recruitment journey**

We want to fill this role quickly but we want to get the right person for the role. The recruitment process will consist of a screening call with our recruitment partner. If you proceed past this then you will have a video interview with a Customer Success Manager.

  • Customer Services Coordinator Imports

    7 days ago

    Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time

    **Job Purpose** Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.** **Primary...

  • Customer Service Representative

    Found in: beBee S ZA - 4 weeks ago

    Cape Town, South Africa Foundever™ Full time

    Customer Service Advisor Salary – Minimum 7500 per Month Plus Medical & Pension.Location – Waterfront Cape Town.Working Pattern – 40 Hours per week between Monday to Sunday (you would need to be fully flexible between these days) Hours will differ dependant on campaign opening timesContract Type – Permanent   Your working life is how you spend a...

  • Internal Sales Representative – Epping

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Cape Town, South Africa Service Solutions Full time

    Our client is a leader in sealants and adhesives, silicone and non-silicone chemicals tailored for both industrial and food-grade applications, as well as a comprehensive line of industrial and household cleaning solutions. They are looking for an Internal Sales Representative to join their dynamic team. Duties and Responsibilities:- Quotations- ...

  • Italian Customer Sales and Service Representative

    3 days ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client based in Cape Town, South Africa, is looking to recruit an experienced Italian Speaking Customer Sales and Service Representative to join their ever-expanding organisation, servicing a prestigious airline brand. If you are career driven and looking to grow your international experience, this is a perfect opportunity for you! **Your Role as...

  • German Customer Sales and Service Representative

    7 days ago

    Cape Town, South Africa Surgo HR & Training Full time

    Our client based in Cape Town, South Africa, is looking to recruit an experienced German Speaking Customer Sales and Service Representative to join their ever-expanding organisation, servicing a prestigious airline brand. If you are career driven and looking to grow your international experience, this is a perfect opportunity for you! **Your Role as...

  • Customer Success Representative

    3 days ago

    Cape Town, South Africa The Vocation Station Full time

    **Customer Success Representative** **_ **_We do have a great company culture with a hybrid / remote work policy_** - The Customer Success Representative (CSR) is responsible for general communication, oversight of initiatives and being a single point of reference for the client. A CSR will have several dedicated clients and present monthly reports to them,...

  • Junior Sales Representative – Epping CPT

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Cape Town, South Africa Service Solutions Full time

    National company is seeking to employ a Junior Sales Representative with manufacturing / production experience to join their well-established team. The successful candidate will have the ability to actively source new business through various means. Daily DutiesGenerating new business through cold callingClient visitsSales PresentationPreparing sales quotes...

  • Guest Service Representative

    Found in: beBee jobs ZA - 2 weeks ago

    Cape Town, Western Cape, South Africa Lion Roars Hotels & Lodges Full time

    Lion Roars Hotels & Lodges's job vacancy, Career and RecruitmentJob title : Guest Service Representative – Cape Town jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 15, 2024Quick Recommended LinksJobs by LocationJob by industries Responsibilities: Welcome and assist guests with check-ins and check-outs Provide information about the...

  • Customer Service Manager

    7 hours ago

    Cape Town, South Africa Tower Group Full time

    **Job Title**: Customer Service Manager *** **Reports to**: Operations Manager **Salary**: R10000 to R15000 per month or negotiable **Region/ Area**: Cape Town CBD The Customer Service Manager is responsible for all customer queries and oversees the processing of all B2C orders. **KEY RESPONSIBILITIES** **Policies and Procedures** - Ensure all...

  • External Sales Representative – Century City CPT

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Cape Town, South Africa Service Solutions Full time

    External Sales Representative Century City CPT -Vehicle Tracking National and well-established vehicle and fleet tracking company is seeking to employ an external sales rep to join their ever-growing team The successful candidate will have 2+ years external sales (preferably in the service industry) This is a full time, permanent position.The Client offers...

  • Logistics Sales Representative – Port Elizabeth

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Cape Town, South Africa Service Solutions Full time

    National Market leader in Truck rental and logistics is seeking to employ an external Sales Representative Join this national transport company with your external sales experienceMain focus will be new business development and Cold calling, retain and grow existing business.Achieve Sales Targets.Admin duties as required Package on Offer: Basic Salary,...

  • Customer Services Coordinator

    3 days ago

    Cape Town, South Africa Ocean Network Express Full time

    A vacancy exists for a _**_CS COORDINATOR _**_within ONE’s _**_Customer Service _**_Department. To Ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro - actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in...

  • Customer Service Agent Us Hours

    6 days ago

    Cape Town, South Africa Dash BPO Full time

    **Job Description**: **About Our Client**: Our client is a leading provider of vascular care services, specializing in the treatment of venous. insufficiency and related conditions. With a commitment to providing compassionate care to patients of all backgrounds and income levels, we are seeking dedicated individuals to join our team as Customer...

  • Sales Executive – Cape Town Logistics

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Cape Town, South Africa Service Solutions Full time

    National Market leader in Truck rental and logistics is seeking to employ an external Sales Representative at their Cape Town Branch Logistics Sales Representative PretoriaNational Market leader in Truck rental and logistics is seeking to employ an external Sales Representative at their Pretoria Branch Main focus will be new business development and Cold...

  • Customer Service Agent-CPT

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Dash BPO Full time

    Job DescriptionAbout Our Client: Our client is a leading provider of vascular care services, specializing in the treatment of venous.insufficiency and related conditions. With a commitment to providing compassionate care to patients of allbackgrounds and income levels, we are seeking dedicated individuals to join our team as Customer CareRepresentatives. If...

  • Customer Service Agent-CPT

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Cape Town, South Africa Dash BPO South Africa (Pty) Ltd Full time

    Job DescriptionAbout Our Client: Our client is a leading provider of vascular care services, specializing in the treatment of venous.insufficiency and related conditions. With a commitment to providing compassionate care to patients of allbackgrounds and income levels, we are seeking dedicated individuals to join our team as Customer CareRepresentatives. If...

  • Customer Service Agent-CPT

    Found in: Adzuna ZA B C2 - 2 weeks ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Job DescriptionAbout Our Client: Our client is a leading provider of vascular care services, specializing in the treatment of venous.insufficiency and related conditions. With a commitment to providing compassionate care to patients of allbackgrounds and income levels, we are seeking dedicated individuals to join our team as Customer CareRepresentatives. If...

  • Customer Service Representative

    Found in: beBee S ZA - 4 weeks ago

    Western Cape, Cape Town, South Africa MWEB Full time

    MWEB’s job vacancy, Career and Recruitment Job title : Customer Service Representative (Billing & Technical) FTC 12 Months – Milnerton/Century City jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : March 29, 2024 Quick Recommended Links Jobs by Location Job by industries Job Output: Responsible for customer interactions that...

  • Customer Service Representative

    Found in: beBee S ZA - 4 weeks ago

    Western Cape, Cape Town, South Africa MWEB Full time

    MWEB’s job vacancy, Career and Recruitment Job title : Customer Service Representative (Billing & Collection) FTC 12 Months – Milnerton/Century City jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : March 29, 2024 Quick Recommended Links Jobs by Location Job by industries Job Output: Responsible for customer interactions that...

  • Customer Service Representative

    Found in: beBee S ZA - 4 weeks ago

    Western Cape, Cape Town, South Africa MWEB Full time

    MWEB’s job vacancy, Career and Recruitment Job title : Customer Service Representative (FTC 12 Months) Remote Position – Milnerton/Century City jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : March 29, 2024 Quick Recommended Links Jobs by Location Job by industries Job Output: Provide efficient and effective support to mweb...