Head Concierge

Luxury hotel based in Campsbay is recruiting a head concierge to leag their concierge team.

This position offers variety and freedom from repetition and opportunities to interact with diverse people on a daily basis where your leadership and assertiveness skills will be used as part of a highly effective team; whilst operating within clearly defined standards and expectations; where your specialist guest service expertise can be recognised

MINIMUM EXPERIENCE OR QUALIFICATION REQUIRED:

- 3 Years concierge experience in a 5* Hotel.
- Experience in a supervisory and/or team leader role
- Hospitality Diploma is advantageous
- Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
- Proven network of industry supplier contacts
- Highly presentable
- Excellent command of the English language with solid verbal and written communication skills
- Member of the Clef D’Or (Not a requirement but will be advantageous)
- Fluency in a European Language (Not a requirement but will be advantageous)

Key performance duties include
- Be a hotel ambassador by actively living the hotel mission and values
- To manage the Concierge Team and support the management of the Front Office Team
- Enhancing the guest stay by welcoming them and facilitating any special requirements; by planning and coordinating their itinerary where needed; ensuring the best service providers are used for an exceptional service experience as per LQA standards
- Maintaining a high level of guest service in accordance with Leading Hotel standards by coordinating any services the guests require with the objective of enhancing the guest experience beyond their expectations.
- Promoting internal service providers (hotel-owned, hotel partnered) ahead of others whenever reasonably possible.
- Ensuring that there is a written correspondence of all arrangements made with and on behalf of the guest ensuring that all role-players are fully
- Ensuring that all administration is completed timeously and accurately (including, but not limited to processing invoices, helicopter charges, newspaper orders, etc.)
- Managing the relationships with key service providers ensuring that they meet the minimum service standards that we have agreed with them, and constantly looking for opportunities to further improve the guest stay by keeping abreast of new service and product offerings on the market
- Managing the relationship with approved hotel suppliers and ensuring reliable and timely communication to ensure a high level of day-to-day delivery from them.
- Managing the butler services as they are required in accordance with Hotel standards
- Assume the duties of the Front Office Duty Manager as and when required