IT Technician

**key responsibilities**
- Be accountable for effecting remote and onsite IT support to all internal and external stakeholders, in the recording and resolution of all IT support tickets logged and/or calls taken.
- Provide technical support and knowledge in terms of hardware, software, systems and administration.
- Ensure expected service levels and response times are adhered to.
- Follow the company processes to effectively escalate matters with efficient resolutions.
- Maintain constant communication with end users, engineers, partners and third-party service providers on all matters that require technical support.
- Provide mentorship and drive learning initiatives within the team.
- Manage and lead various cloud related and technical projects for key client accounts.
- Perform regular client site inspections.
- Develop and implement standard operating procedures and technical methodologies used in a technology driven business.
- Be a Microsoft 365 evangelist with customers, partners and external communities.

**personal attributes**
- A team player, not afraid to show initiative with strong problem solving and decision making skills.
- A customer-focused attitude, with strong verbal and written communication skills.
- Self-motivated with a constant use of one’s own initiative.
- The ability to multi-task and prioritise workload in real-time.
- Passionate about keeping abreast of changes in your chosen area of technology.
- The culture of imparting knowledge to co-workers, regardless of years of experience, and to constantly acquire and adopt knowledge from others.
- Career-focused with the motivation to forge one’s own path to success within a high-performing team.
- The drive to be the best in the industry in every task one undertakes.

**advantageous skills**
- Other cloud-based technologies - AWS, IBM, Google
- Advanced networking - Firewalls (Mikrotik, Cisco, Juniper, Fortinet)
- Linux operating systems
- MCSE or equivalent
- VMware & Hyper-V
- 5-7 years' working experience as an IT support technician and directly supporting end-users, both face-to-face and remotely
- 5-7 years’ experience troubleshooting and upgrading desktop/workstation and server hardware
- 5-7 years’ experience installing, maintaining and supporting corporate network environments (LAN & WAN)
- Comprehensive knowledge of Windows and Apple operating systems
- Experience troubleshooting and setting up mobile devices, especially those on the Android and iOS platforms
- Windows Server and SBS operating systems
- Microsoft Office 365 Administration and migration
- Azure experience - support and administration of Azure based infrastructure
- Advanced networking - routers, access points, switches & firewalls
- DHCP Servers, Active Directory
- VPN and WAN setup/support
- Microsoft Exchange Server
- Drivers license
- Experience having worked with a helpdesk ticketing system such as OTRS, Zendesk & osTicket, Heat, Remedy, etc.
- Microsoft certifications in AZ103/MS100 & MS101

**Salary**: R12,000.00 - R20,000.00 per month

Ability to commute/relocate:

- Umhlanga, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Expected Start Date: 2023/01/09