System Support Specialist
2 weeks ago
Closing Date
2023/05/23
- Reference Number
SHO230516-2
- Job Title
System Support Specialist
- Job Type
Permanent
- Location - Country
South Africa
- Location - Province
Western Cape
- Location - Town or City
Brackenfell, Cape Town
- Purpose of the Job
**Blue Yonder / JDA suite of programs**:
- Application Administration
- Support
- System Administration
- UAT
- Write and execute SQL queries
- Attend to system user queries
- Assist with fault finding
- Interact with other IT departments for any new requirements
- Assist with technical specifications and information gathering
- Interact with 3rd party IT system vendors
- Job Advert Details
- Job Category
IT
- Job Objectives
**Structuring of system strategy such as the development of systems requirements through the design, prototyping, testing, training, defining, and implementation of procedures for support of practical business solutions.**
Assist the Business Analysts with the capabilities of the SAP system when required.
To generate knowledge about the current business process, design current business flows, study current business processes and its complication, and getting through with current business setup.
Identifies the use cases and transforms them into logical and technical views.
Ensure that the users agree and sign-off the suggested solutions.
Maintain the task management systems (EPM and Remedy)
Do accurate time keeping of time spent on changes
**Customizing the respective business area and making sure the system reacts in the manner according to the constraints of the request.**
Design and implement technological business solutions
Prepare test scripts and execute testing of the configured scenarios
Do testing of customisations and developed programs
Maintain the task management systems (EPM and Remedy)
Do accurate time keeping of time spent on changes
**To **provide** support to the members of the team as well as users of the SAP System.**
Assist the business users when necessary.
Assist the Business Analysts with the capabilities of the SAP System when required.
- Qualifications
- 3 years Degree/Diploma
- Experience
- 1-2 years - SQL (Essential)
- 2-3 years - Excel (Essential)
- HP QC (Desirable)
- Unix (Desirable)
- Google suite (Desirable)
- Knowledge and Skills
- 2-3 years of System Testing (Essential)
- 2-3 years of System Support (Essential)
- Application Administration
- Support
- System Administration
- UAT
- Write and execute SQL queries
- Attend to system user queries
- Assist with fault finding
- Interact with other IT departments for any new requirements
- Assist with technical specifications and information gathering
- Interact with 3rd party IT system vendors
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