Onsite Sla Technician

**ASSA ABLOY Global Solutions** is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in **Traka Africa** for a Onsite SLA Technician in the mining sector.

As a part of Global Solutions,** Traka Africa** provide intelligent management solutions for keys and equipment.**Our key cabinets & locker solutions help all types of organization’s better control their important assets, improving productivity & accountability, and reducing risk in critical processes.

**Purpose of the Role**

An Onsite Traka Technician needs to perform several tasks set out to them on a task system. An onsite Traka Technician will be required to work with explosives key management and locks (Cliq. Traka and Videx), Reports to be pulled and onsite support to be provided to the customer the technician is allocated to. Monthly Inspecting, analysing, and troubleshooting systems and equipment,

Repairs to be done that was notified on the inspection’s sheets. After hour calls and support to be adhered to. Reading repair manuals and liaising with other professionals. Running tests to make effective recommendations, the technician will be required to work Shifts namely Morning shift and Night sift. This role requires interaction with stakeholders with the ultimate result to drive maximum productivity and client centricity.

As an SLA onsite Technician, you will be reporting to the Contracts Manager appointed by Traka Africa.

**What you will do**

The main duties of this role are inclusive of, but not limited to:
**Installation (if Required)**:

- Installation and replacement of Traka Equipment and peripherals
- Setup, assemble, test and configure Traka Hardware and Software
- Following direction of the Project / Installation Manager
- Maintenance and Submission of accurate paperwork and documentation
- Customer communication throughout the job
- Installing conduit, coring, or trenching
- Installing/pulling cable and wire
- Mounting panels, field devices, computers, power supplies
- Programming, set-up, and testing systems
- Testing and inspections
- Safe operation of basic electrical reticulation
- Understanding wire crimping and installing basic plugs
- Basic use of hand tools

**Support**:
**Hardware Support**:

- Preventative Maintenance - Monthly visit for all covered systems items
- Maintenance of all Traka variants, Key management systems and lockers
- Physical check on Traka locks and explosives cars/cassettes and surface boxes.
- Installation and replacement of Traka hardware
- Setup and assemble, test and configure Traka systems.
- Competent use of tools and associated electrical tools such as drilling machines, electric screwdrivers etc.
- Cleaning of control boards (this will be dusting off and disconnect all connections, cleaning of connector points with electrical cleaner.) Reconnecting of all connections.
- Cleaning and testing of all data fobs. (Includes all grooves)
- Cleaning and testing of all connector strips and solenoids. (Positive and negative connection screws)
- Cleaning and testing of Cabinet Frame and hinges.
- Checking cabinet hinges (health condition)
- Cleaning of cabinet Perspex (polycarbonate or steel) doors. (Cracks/Damage needs a replacement (order required))
- Alignment of door switch and solenoid.
- Cleaning and testing of Cliq lock and key.
- Cleaning and testing of Cliq key battery.
- Testing of cabinet backup battery.
- Cleaning and testing of network points and connectors
- Emergency release of keys in case if an emergency (emergency document to be completed on site)
- Cutting of current security seals. (Replacement will be requiring and additional order)
- Physical check on control boards which includes the following: Cabinet control board, interface boards, and strip connector boards.
- Physical check of keypads and readers.
- Physical check on all screens and touch screens.
- Physical check on all ribbon cables and wires.
- Physical check on all jumper blocks and dip switches
- Cleaning and servicing (oil) Cliq locks and key’s
- Cleaning and servicing of mechanical and electrical Abloy locks
- Cleaning and servicing of Abloy switch locks (Cylinder and key)

**Support**:
**Software Support and Customer Support**:

- Daily report (Production Managers, Mine Overseers, shift supervisor’s, Safety Department)
- System Reports,
- standard key report,
- Overdue keys(Engineers, Ges, Foreman’s, Explosive Co-Ordinator)
- Re