On Site Installation
2 weeks ago
GAAP Point of Sale is recruiting an **Onsite Support Technician**. The position is based at our offices in Midrand, Johannesburg, and the successful applicant will be reporting to the **Assistant Service Delivery Manager (JHB) **or their nominees at GAAP where applicable.
**Job Specification**:
- Installation of new computer systems and solutions for the hospitality industry.
- Training of customers on installed computer systems and software programs.
- Support, troubleshoot and resolution of call outs relating to installed software programs on customers site.
- Support, troubleshoot and resolution of call outs relating to installed HARDWARE on customers site.
- Programming of software to work in customers environment.
- Finding solutions and adapting software for best use within customer environment.
**Minimum Requirements**:
- IT qualification is highly recommended (preferably with N+ and A+)
- Windows networking experience
- Must have at least 3-5 years’ experience in the IT field
- IT Technical Support background (essential)
- Excellent written and verbal English communication skills
- Problem-solving skills
- Must be able to work independently with minimum supervision
- Must be willing to work irregular hours and to travel long distances
**Highly Preferable**:
- MCSA
- MCSE
- Point Of Sale experience
**Job Types**: Full-time, Permanent
**Education**:
- Certificate (preferred)
**Experience**:
- IT Technical Support: 1 year (preferred)
- IT field: 3 years (required)
License/Certification:
- driver’s license and own reliable vehicle (required)
Shift availability:
- Day Shift (required)
- Night Shift (preferred)
- Overnight Shift (preferred)
Willingness to travel:
- 50% (required)
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