Workshop Manager

Our workshop in Mthatha, Eastern Cape is looking for a Workshop Manager, MUST have a valid driver's license.

Applicant who has previously worked for an aftermarket service center such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etc. will be given preference.

**Requirements**:

- Customer service skills
- Communication skills
- Comprehension skills
- Mechanical expertise
- Troubleshooting skills
- Math and writing skills
- Computer skills
- Must be bilingual, English / Afrikaans
- Automotive Service Advisor.
- Bilingual in English and Afrikaans

**Duties**:

- Greeting customers and directing vehicles to an available technician.
- Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
- Answering customer questions about service outcomes and consulting with technicians when necessary.
- Informing customers about potential cost savings and warranty protections.
- Assisting customer with quotations and bookings.
- Overseeing and managing the service center’s scheduling and workflow.
- Informing customers of changes in service or when their vehicle is ready to be picked Manage mechanics, fitters, and cleaners
- Control and monitor productivity workshop technician.
- Ensure that parts arrive on time.
- Ensure that the technician comply with their Check List.
- Ensure that all staff complete their daily Productivity Report.
- Ensure that all work is carried out safely.

Working Hours: Mon-Fri 07:00-17:30 Sat 07:30-13:00

**Job Types**: Permanent, Full-time

Ability to commute/relocate:

- Hillcrest, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Expected Start Date: 2023/11/06