Manager On Duty sa

5 days ago

Johannesburg, South Africa Marriott Worldwide Full time

**Job Number** 22139118

**Job Category** Rooms & Guest Services Operations

**Location** Protea Hotel Fire & Ice Pretoria Menlyn, Summit Place Precinct, Menlyn, Pretoria, Johannesburg, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting Property Operations and Guest Relations Needs**
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Sends copy of MOD report to all departments on a daily basis.
- Strives to improve service performance.
- Ensures compliance with all policies, standards and procedures.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Supporting Profitability Goals**
- Understands and complies with loss prevention policies and procedures.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

**Managing the Guest Experience**
- Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
- Empowers associates to provide excellent customer service.
- Provides immediate assistance to guests as requested.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Ensures associates understand customer service expectations and parameters.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Records guest issues in the guest response tracking system.

**Assisting Human Resources Activities**
- Participates as needed in the investigation of associate and guest accidents.
- Observes service behaviors of associates and providing feedback to individuals.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures associates are cross-trained to support successfully daily operations.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 90 hotels across South Africa, Zambia, Nigeria, Namibia, Ghana, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today

  • Front Office Duty Manager

    1 month ago

    Johannesburg, Gauteng, South Africa Prospect Staffing SA Full time

    Job SummaryWe are seeking an experienced Front Office Duty Manager to join our team at Prospect Staffing SA. This is a fantastic opportunity for someone who is looking to take on a leadership role and be part of a dynamic and growing organization.The successful candidate will have a strong background in hospitality, with at least 3 years of experience as a...

  • Financial Analyst CA(SA)

    1 month ago

    Johannesburg, South Africa Frogg Recruitment SA Full time

    Financial Analyst CA(SA) Sandton JohannesburgOur Private Equity client in Sandton Johannesburg is looking for a Financial Analyst CA(SA) with 3-5 years’ experience from a similar back round, private equity, investment, venture capital, treasury and risk. Registered CA(SA) essentialSalary negotiable plus benefitsMin RequirementsQualified CA(SA) - Chartered...

  • Financial Analyst CA(SA)

    1 month ago

    Johannesburg, South Africa Frogg Recruitment SA Full time

    Financial Analyst CA(SA) Sandton Johannesburg   Our Private Equity client in Sandton Johannesburg is looking for a Financial Analyst CA(SA) with 3-5 years’ experience from a similar back round, private equity, investment, venture capital, treasury and risk. Registered CA(SA) essential    Salary negotiable plus benefits Min Requirements ...

  • Financial Analyst CA(SA)

    1 month ago

    Johannesburg, South Africa Frogg Recruitment SA Full time

    Financial Analyst CA(SA) Sandton Johannesburg  Our Private Equity client in Sandton Johannesburg is looking for a Financial Analyst CA(SA) with 3-5 years’ experience from a similar back round, private equity, investment, venture capital, treasury and risk. Registered CA(SA) essential  Salary negotiable plus benefits Min Requirements Qualified CA(SA) -...

  • Agricultural Expert with Production Management Skills

    1 week ago

    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    Job DescriptionWe are seeking an experienced Farm Production Manager to join our team at Farm Manager SA.Responsibilities:Agricultural Diploma/Degree is advantageous, and we require a minimum of 3 years of previous vegetable farm management experience.The ideal candidate should have previous production management experience and knowledge of vegetables such...

  • Agricultural Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    Job DescriptionFarm Manager SA is seeking a highly experienced and skilled Vegetable Farm Production Manager to join their team.About the RoleThe successful candidate will be responsible for managing the day-to-day operations of our vegetable farm, ensuring high-quality crop production and maximum yield. With a strong background in agricultural management...

  • Vegetable Farm Management Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    Job Title: Vegetable Farm Production ManagerWe are looking for an experienced Vegetable Farm Production Manager to oversee the daily operations of our vegetable farm.About UsFarm Manager SA is a leading agricultural company specializing in vegetable production. Our team is dedicated to delivering high-quality crops to local markets.Key ResponsibilitiesManage...

  • Agricultural Operations Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    Job DescriptionFarm Manager SA is seeking an experienced Vegetable Farm Production Manager to oversee the daily operations of our farm. The ideal candidate will have a strong background in agricultural production, team management, and excellent communication skills.

  • Finance Manager: CA(SA)

    4 weeks ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Duties and Responsibilities: - Cash management for the department - Daily accounting, tax, internal controls and external audits - Costing - Understanding of the production process - Staff management - Preparation of management accounts - Preparation and reviews of financial reporting Qualification Required: - CA(SA) Skills and Experience Required: -...

  • Front Office Duty Manager

    3 months ago

    Johannesburg, South Africa Prospect Staffing SA Full time

    Job Type: Permannt Company Offer: Salary + Live-In Accommodation Skills / Requirements:Must have a formal hospitality qualification with at least 3 years experience as a duty manager within a 4/5 star Hotel.Computer literate: must be proficient on Opera and MicrosMust be able to successful manage, train and motivate a teamMust have excellent guest relations...

  • Front Office Duty Manager

    3 months ago

    Johannesburg, South Africa Prospect Staffing SA Full time

    Job Type: Permannt Company Offer: Salary + Live-In Accommodation Skills / Requirements: Must have a formal hospitality qualification with at least 3 years experience as a duty manager within a 4/5 star Hotel. Computer literate: must be proficient on Opera and Micros Must be able to successful manage, train and motivate a team Must have excellent...

  • Global Pricing Specialist SA

    1 month ago

    Johannesburg, Gauteng, South Africa Global Recruitment SA Full time

    About Global Recruitment SAWe are seeking a skilled Pricing Manager to join our team in Fully Remote – SA. This is a unique opportunity to leverage your expertise in Quantitative analysis and contribute to the growth of our organization.Key Responsibilities:To develop and maintain accurate cash flow forecasts, ensuring timely and precise delivery.To drive...

  • Heavy Duty Truck Technician

    4 weeks ago

    Johannesburg, Gauteng, South Africa On Line Personnel Full time

    Job SummaryWe are seeking an experienced Heavy Duty Truck Technician to join our team. As a key member of our operations, you will be responsible for ensuring the smooth functioning of our fleet.

  • Finance Manager: CA(SA)

    4 weeks ago

    Johannesburg, South Africa Network Recruitment Full time

    Duties and Responsibilities: Cash management for the department Daily accounting, tax, internal controls and external audits Costing Understanding of the production process Staff management Preparation of management accounts Preparation and reviews of financial reporting Qualification Required: CA(SA) Skills and Experience Required: Experience in a...

  • Finance Manager: CA(SA)

    4 weeks ago

    Johannesburg, South Africa Network Recruitment Full time

    Duties and Responsibilities:Cash management for the departmentDaily accounting, tax, internal controls and external auditsCostingUnderstanding of the production processStaff managementPreparation of management accountsPreparation and reviews of financial reporting Qualification Required:CA(SA)Skills and Experience Required:Experience in a manufacturing...

  • Senior Heavy Duty Truck Mechanic

    1 week ago

    Johannesburg, Gauteng, South Africa On Line Personnel Full time

    Job Position: Senior Heavy Duty Truck MechanicAre you a skilled and experienced Diesel Mechanic looking for a new challenge? On Line Personnel is seeking a qualified candidate to join our team as a Senior Heavy Duty Truck Mechanic.Key Responsibilities:Perform routine maintenance and repairs on heavy duty trucks and HGV trailersDiagnose and troubleshoot...

  • Front Office Operations Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Prospect Staffing SA Full time

    Hotel Duty Manager Position at Prospect Staffing SAWe are seeking an experienced Front Office Duty Manager to join our team at Prospect Staffing SA. This is a permanent position with a competitive salary and live-in accommodation.About the Role:The successful candidate will be responsible for managing, training, and motivating a team of staff in a fast-paced...

  • Senior Hospitality Manager

    2 months ago

    Johannesburg, Gauteng, South Africa Prospect Staffing SA Full time

    Job Title: Front Office Duty ManagerCompany Offer: Salary + Live-In AccommodationKey Responsibilities:Manage, train, and motivate a team to deliver exceptional guest service.Lead the front office operations, ensuring seamless check-in, check-out, and guest relations processes.Collaborate with colleagues to maintain high standards of hospitality and...

  • Production Horticulture Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    Job SummaryFarm Manager SA is seeking a highly experienced Vegetable Farm Production Manager to join their team in South Africa.About the JobThe successful candidate will be responsible for managing the day-to-day operations of our vegetable farm, including crop production, pest control, and employee supervision. With a strong background in agricultural...

  • Financial Analyst CA(SA)

    1 month ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Financial Analyst CA(SA) Sandton Johannesburg Our Private Equity client in Sandton Johannesburg is looking for a Financial Analyst CA(SA) with 3-5 years’ experience from a similar back round, private equity, investment, venture capital, treasury and risk. Registered CA(SA) essential Salary negotiable plus benefits Min Requirements Qualified CA(SA) -...