Bartender The Silo Hotel

1 week ago

Cape Town, South Africa The Royal Portfolio Full time

The Silo Hotel Bartender’s main purpose will be to prepare and serve drinks to our guests, in a professional and friendly manner, mixing and matching ingredients in order to create classic and innovative drinks in accordance with our guests’ needs and discerning expectations. The Bartenders ensure that the standards of The Royal Portfolio are met, in order to contribute to the purpose of the company - _"To give our guests a complete experience and a perfect stay"_.

**MAIN DUTIES & RESPONSIBILITIES**
- To embody and live The Royal Portfolio’s Purpose & Values
- To ensure a superior, friendly and personalised guest service and experience on opening date
- Interact with customers and to take orders
- Check identification of the guest to make sure they meet age requirements for purchase of alcohol and tobacco products
- Mix ingredients to prepare cocktails and other drinks
- Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes
- Assess customers’ needs and preferences and make recommendations
- Ability to sell or influence others for up selling and suggestive selling
- Provide guidance to guests on hotel activities, dining options and general hotel and Cape Town information
- Determine when a customer has had too much alcohol and if required to refuse further service in a polite way
- Demonstrate a thorough knowledge of food and beverage products
- Maintain a clean working area by sweeping, vacuuming and dusting
- Maintain liquor inventory and consumption records
- Collect payment for drinks served and balance all receipts
- Prepare inventory or purchase requisitions as needed to replenish supplies
- Stay guest focused and nurture an excellent guest experience
- To be welcoming, genuine and warm towards our guests
- To create an environment of relaxation and enjoyment for our guests
- To ensure mutual respect amongst all staff
- To be passionate and an expert in his/her field
- To contribute to an environment with growth and upliftment for all staff
- To provide all guests with value for money
- To give an adequate and consistent return on capital invested

**REQUIREMENTS & QUALIFICATIONS & EXPECTATIONS**
- Minimum 2 years’ experience required bartending in an Upmarket Bar or Luxury Hotel
- Experience in handling Point of Sale (POS) terminals and Stock & Inventory management software
- Have excellent English communication skills (written and verbal). Other languages are advantageous
- Top knowledge of The V&A Waterfront, Cape Town and the surrounding areas
- Display positive interpersonal skills
- Have willingness and a passion to serve
- Ability to stay calm under pressure
- Ability to work long hours, day and night, including weekends and holidays
- Proven job reliability, diligence, dedication and attention to detail
- A passion to learn, teach and drive improvement in fellow employees
- International experience in a similar environment and travelling experience will

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

**All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.

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