IT Service Desk Consultant 1

4 weeks ago

Tygervalley, South Africa Sanlam Full time

Who we are?
Sanlam Investments Group is one of South Africa’s largest investment management companies. We have a performance history spanning over 100 years, and offer a range of investment and financial planning solutions to protect and grow the long-term wealth of our clients.

**We take particular pride in**:

- Sanlam’s longevity and innovation
- People, teamwork and values
- A culture of diversity and commitment to growing our own timber
- Our robust, tested and proven pragmatic investment process and philosophy

Our local and offshore investment products cover the full investment spectrum: active and passive; single and multi-manager - both locally and internationally. Our active funds range are managed according to our pragmatic value investing style. What will you do?
To provide a complete and informed response on first contact to all customers (single point of contact).
To provide first-line support where possible to customers.
To log and manage all calls, service requests and incidents from end-to-end, including escalation to third parties, follow up and feedback to customers.
To communicate and liaise effectively with end-users, colleagues and other service providers at all levels.
To ensure customer satisfaction and continuity of service is managed, by following specific procedures but also by recommending and developing (where appropriate) improvements to these processes/procedures and ensuring they evolve with the organisational goals
To compile and manage IT service-related documentation, administration and reporting where applicable
Gives telephonic training on systems.
Conducts trend analysis of series data to determine common occurrences and recurring issues.
Determines absolute cause of problems by either recreating the issues in a test environment or reviewing system design.
Co-ordinates and ensures that adequate training is provided for users What will make you successful in this role?
Relevant IT qualification
At least 3 years of experience in IT and/or administration
Advanced level of computer literacy (MS Office, etc.)
Experience in IT procurement, inventory management, vendor management beneficial
Experience in diary management beneficial
IT understanding beneficial
At least two years’ experience with Desktop support (hardware/software troubleshooting) Qualification and Experience Degree or Diploma with 2 to 4 years related experience Knowledge and Skills Business Requirements Definition Client Delivery and incident handling Problem Tracking Tool Reporting and Administration Technologies Personal Attributes Interpersonal savvy - Contributing independently Decision quality - Contributing independently Action orientated - Contributing independently Optimises work processes - Contributing independently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Turnaround time
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensure a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

  • Client Service Consultant: Niche

    4 weeks ago

    Tygervalley, South Africa Sanlam Full time

    Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...

  • Client Service Consultant: Life Investments

    4 weeks ago

    Tygervalley, South Africa Sanlam Full time

    What will you do? **The Client Service Consultant**: Life Investments will be responsible for the administration and coordination of the investment process. This will be achieved by actively contributing to the high standard of quality and service delivery by effectively verifying and efficiently processing instructions received by Glacier. Providing...

  • Client Services Consultant Operations: Alterations

    4 weeks ago

    Tygervalley, South Africa Sanlam Full time

    Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...

  • Client Services Consultant Operations: Maintenance

    4 weeks ago

    Tygervalley, South Africa Sanlam Full time

    Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • Sales Consultant

    4 weeks ago

    Tygervalley, South Africa Global Talent Solutions Full time

    Sales Consultant Tygervalley **Requirements**: Matric is a must 1-5 Years Sales Experience Ideally someone from the Telecoms or Retail industry Must have a car and drivers’ licence Must have excellent Communication skills, be fluent in English / Afrikaans Must be a team player and be able to work well under pressure. Self-motivated and a real go...

  • Marketing Analyst

    6 days ago

    Tygervalley, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 8124 CDS **Consultant**: Carina de Swardt Assisting consultants with collecting relevant marketing and communication industry trends and conducting desk research Maintaining a repository of research and industry information Developing and maintaining the layout and design of the company Developing, updating, and maintaining the company’s...

  • Junior Commercial Consultant

    4 weeks ago

    Tygervalley, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9153 CDS **Consultant**: Christa de Swardt Maintain and improve the agency cost database Benchmarking of marketing costs and developing rate cards Review and analyses of marketing budgets, scopes of work and supporting documentation Manage and version control all standard agreements, schedules and templates Manage the Cost Consulting...

  • Sales Consultant

    4 weeks ago

    Tygervalley, South Africa Call Centre Staffing Full time

    **Skills & Experience**: At least 1 year Outbound Sales Experience in Insurance. FAIS accredited - ( RE5 or RE1) - advantageous Highly self -motivated and target driven Matric **Salary**: From R7,000.00 per month Ability to commute/relocate: - Tygervalley, Western Cape: Reliably commute or planning to relocate before starting work...

  • Insurance Consultant

    4 weeks ago

    Tygervalley, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Junior Commercial Consultant

    4 weeks ago

    Tygervalley, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9153 CDS **Consultant**:Christa de Swardt - Maintain and improve the agency cost database - Benchmarking of marketing costs and developing rate cards - Review and analyses of marketing budgets, scopes of work and supporting documentation - Manage and version control all standard agreements, schedules and templates - Manage the Cost...

  • Client Relationship Consultant: Niche

    21 hours ago

    Tygervalley, South Africa Sanlam Full time

    **Who are we?** Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...

  • Client Service Consultant: Email Team

    4 weeks ago

    Tygervalley, South Africa Sanlam Full time

    **Who are we?** Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...

  • Client Relations Consultant

    4 weeks ago

    Tygervalley, South Africa Sanlam Full time

    Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...

  • Financial Consultant

    4 weeks ago

    Tygervalley, South Africa Sanlam Full time

    Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...

  • Business Consultant: Business Change

    4 weeks ago

    Tygervalley, South Africa Sanlam Full time

    Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...

  • Sales Consultant- Istore Tygervalley

    4 weeks ago

    Tygervalley, South Africa Core Group Southern Africa Full time

    Looking for a sales job that combines your brilliant people skills with your enthusiasm about technology? The iStore is a retail environment like no other - uniquely focused on delivering amazing customer experiences. And we’re looking for incredible individuals to connect consumers and businesses to our amazing products. - Matric qualification - 1+ year...

  • New Business Helpdesk Consultant

    4 weeks ago

    Tygervalley, South Africa Sanlam Full time

    Who are we? The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle - and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive...

  • Office Manager

    4 weeks ago

    Tygervalley, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9219 MLR **Consultant**: Michelle le Roux Being the face of the business in the front of house Answer phone calls and greet guests Arrange and manage travel, accommodation and transport for staff members locally and internationally Schedule meetings and manage calendars for the Managing Director and professional team on request Organise...

  • Actuarial Consultant

    4 weeks ago

    Tygervalley, South Africa Sanlam Full time

    Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...

  • Junior Research and Investment Analyst

    4 weeks ago

    Tygervalley, South Africa Sanlam Full time

    Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a...