Key Accounts Manager
2 weeks ago
**Job Functions**:
Managing key accounts, acquiring a thorough understanding of key client needs and requirements, expanding the relationships with existing clients by continuously proposing solutions that meet their objectives. A Key Account Manager is responsible to ensure that required service levels are maintained.
**Responsibilities**:
- Implementation of Client Portfolio.
- Understanding the requirement (Services Protocols).
- Documentation of agreed processes (Agreement Client Detail Form)Systems (Creation of Dreamtec node Creation of Accumatica Account).
- Telephony (creation of Smart Access Number Trigger Number|IVR Recording, Scripting).
- Data (Linking of client data to Dreamtec| Business Rules Testing).
- Rates (Documented, Implementation on Dreamtec|Tested).
- Training (Contact Centre Agents).
- Understanding of Bluespec, First assist, Towing and Emergency Services Industry.
- Knowledge of Client Portfolio.
- Implementation Set Up (Agreement | CDF).
- Operations (Processes | Protocols | Service Levels) & Finance (Processes Requirements).
- Ensure Compliance and Understanding of client portfolio by all internal departments.
- Extensive Reporting to Clients.
- Monthly Utilization Stats, Service Enquiries & Various Analysis Reports.
- Constant Interaction with Clients.
- Monthly Operational Meetings.
- Admin.
- Minutes of Meeting (Submission within 24 hours of Meeting) & Fuel Reviews Rate Renewals.
**Job Requirements**:
- Goal-oriented, organized team player.
- Self-motivated, self-directed.
- Able to work under pressure & outside of business hours.
- Excellent interpersonal relationship skills.
- Innovation, decision making and tenacity.
- Able to multitask, prioritize, manage time efficiently and meet deadlines.
- In-depth understanding of company key clients and their requirements.
- Eager to expand company with new clients and programmes.
- Excellent verbal Written communication skills; must be a listener and a presenter.
- Strong numeracy skills with demonstrated attention to detail.
- Strong Problem-solving skills.
- Strategic planning & Strong Admin Skills.
- Analytical Skills.
- MS Office - excel | word | power point.
- Own transport.
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