User Experience Specialist

3 weeks ago

Cape Town, South Africa Zenysis Full time

Zenysis is a global technology startup that builds an integration and advanced analytics software that empowers governments and international organizations to deliver lifesaving health programs in a truly-data driven way.
- We are a diverse team of software engineers, diplomats, and public health and development experts, and we are on a mission to transform the capacity of governments and international organizations to respond to the biggest global health challenges of our time.
- Governments in 12 countries across Africa, Asia, and South America currently use our software to deliver lifesaving healthcare to millions of people in need, track pandemic threats, and coordinate responses to large-scale emergencies.
- We are currently funded by USAID, the Global Fund, Gavi, the Bill and Melinda Gates Foundation and PAHO among others. We also have access to venture capital funding and recently landed a US$13.3M investment that we are using to build our team and accelerate our growth.
- At Zenysis, we are proactive about ensuring a healthy work/life balance and invest heavily in learning and personal development. As a global company, diversity, equity, and inclusion are core parts of our values and how we conduct ourselves as a team.

**The Role**:
**Resposibilities**:

- Provide programmatic guidance and technical assistance to strengthen project partners’ data quality, analysis, and use.
- Lead and assist with the analytical capacity building process within NGOs working in Global Fund or other donor-funded HIV programs.
- Lead development of project-specific training materials and its delivery to improve the culture of knowledge and information use.
- Conduct user engagement activities such as dashboard development, data analytics, multi-day trainings, one-on-one desk sessions and in the development of training plans with the project team.
- Support routine and ad hoc data analytics requests to support planning, performance management and improved service delivery within programs.
- Gather user and stakeholder needs and feedback and communicate them proactively to our product and engineering teams.
- Participate in coordination meetings with core and extended partners to identify synergies.
- Identify, package and disseminate key insights to inform project partners’ programs and policy decisions.
- Identify current and potential use cases to drive impact and data use for the expansion of our deployments, including new training strategies and hypotheses.
- Work closely with the project team to develop, capture, consolidate and report on key indicators and ensure high quality and timely reporting of monitoring data and outcomes information.

**Qualifications**:

- Bachelor’s or Master’s degree in public health, health informatics, monitoring and evaluation, information systems, data analytics or related field.
- Minimum of 4 years’ of experience working in HIV program implementation, monitoring and evaluation (M&E), data analysis and/or information use.
- Demonstrated ability to establish and maintain relationships with donors and other key stakeholders working in monitoring and evaluation, program management and other roles in HIV programs.
- Demonstrated experience facilitating HIV programmatic data use to inform M&E and programmatic decision-making and the challenges faced.
- Demonstrated knowledge and experience working with Global Fund or other donor funded HIV programs and familiarity with their monitoring and evaluation policy and reporting requirements.
- Experience in tools and processes for data analytics, data quality assessments, data visualization, communications, and data use.
- Able to synthesize information and present clear and concise conclusions and recommendations for decision making.
- Superior communication skills and are comfortable talking to a wide range of people across all levels of the organization as well as with clients.

Zenysis is an equal opportunity and is committed to assembling a diverse, broadly trained staff. Women, minorities and people with disabilities are strongly encouraged to apply.

**Zenysis offers a generous Benefits Package**:

- Health insurance Coverage.
- Retirement Benefit; Generous equity packages.
- Commute, gym and internet stipends.
- Reimbursed lunch during working days.
- Unlimited paid time off - take what you need policy.
- Generous paternity, maternity, family responsibility leave policy.

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